Director of Student Housing Operations

Balfour Beatty

4d•$150,000 - $175,000•Onsite

About The Position

The Director, Student Housing Operations is responsible for overseeing all phases of community operations for the student housing portfolio for a variety of owned in multiple states. The Director ensures the fiscal and operational success of the portfolio and maintains a high caliber of on-site services and teams.

Requirements

Bachelor’s degree in Business, Real Estate, Hospitality, Marketing
Minimum of 7 years’ supervisory experience in property management or hospitality
Proficient in Microsoft Office to include Word, Excel, Power Point and Outlook; property management software and database management programs.
Broad knowledge of multi-family operations and industry-related concepts.
Ability to travel up to 25% throughout company footprint.
Possession of a valid state issued Driver’s License and safe driving record is required.
Excellent presentation and interpersonal skills
Strong written and verbal communication skills.
Ability to multi-task and manage several projects and excel under tight deadlines
Possession of a valid state issues driver’s license and safe driving record are required

Responsibilities

Provides management oversight for all functions including daily operations, maintenance, financial reporting, training and development, and resident relations for portfolio
Develops the annual budget for assigned properties; oversees the attainment of budgeted goals by analyzing and monitoring financial and operational results.
Oversee, review all monthly reports and develop strategies
Analyze operating expenses to maximize efficiencies
Consistently reviews, evaluates, and interprets market conditions and recommends adjusted rental and renewal pricing strategies as needed to drive occupancy and revenue growth
Oversee regular physical property inspections to ensure maintenance, understand and adherence to company standards, and upkeep of all assets.
Ensures that web sites and collateral materials are accurate and updated
Ensure that each Property is operating and complying in accordance with the governing business documents
Consistent review and make recommended changes to operational procedures as needed
Ensures compliance of all operations policies and procedures and communicates changes in procedures and policies to portfolio and ensures adherence.
Supervises, develops, and trains management team throughout portfolio
Ensures appropriate and adequate staffing at each property.
Establish and maintain relationships with each owner and partner for assigned portfolio.
Promotes client/owner satisfaction and retention through timely reporting and ongoing communication about the performance of properties; responds quickly and with urgency to address concerns, questions, and requests.
Develops and maintains relationships with institution and/or government employees that are involved with or responsible for the assigned properties to include attending meetings, site inspections and professional venues.
Works with the Executive leadership and client/owner to address and resolve gaps in the financial performance of the portfolio.
Ensure that all service contracts are being executed efficiently, economically and that all vendors meet insurance requirements unless otherwise exceptions documented.
Develop and implement transition plans for all new acquisitions.