Director of Student Housing Operations

Balfour Beatty
$150,000 - $175,000Onsite

About The Position

The Director, Student Housing Operations is responsible for overseeing all phases of community operations for the student housing portfolio for a variety of owned in multiple states. The Director ensures the fiscal and operational success of the portfolio and maintains a high caliber of on-site services and teams.

Requirements

  • Bachelor’s degree in Business, Real Estate, Hospitality, Marketing
  • Minimum of 7 years’ supervisory experience in property management or hospitality
  • Proficient in Microsoft Office to include Word, Excel, Power Point and Outlook; property management software and database management programs.
  • Broad knowledge of multi-family operations and industry-related concepts.
  • Ability to travel up to 25% throughout company footprint.
  • Possession of a valid state issued Driver’s License and safe driving record is required.
  • Excellent presentation and interpersonal skills
  • Strong written and verbal communication skills.
  • Ability to multi-task and manage several projects and excel under tight deadlines
  • Possession of a valid state issues driver’s license and safe driving record are required

Responsibilities

  • Provides management oversight for all functions including daily operations, maintenance, financial reporting, training and development, and resident relations for portfolio
  • Develops the annual budget for assigned properties; oversees the attainment of budgeted goals by analyzing and monitoring financial and operational results.
  • Oversee, review all monthly reports and develop strategies
  • Analyze operating expenses to maximize efficiencies
  • Consistently reviews, evaluates, and interprets market conditions and recommends adjusted rental and renewal pricing strategies as needed to drive occupancy and revenue growth
  • Oversee regular physical property inspections to ensure maintenance, understand and adherence to company standards, and upkeep of all assets.
  • Ensures that web sites and collateral materials are accurate and updated
  • Ensure that each Property is operating and complying in accordance with the governing business documents
  • Consistent review and make recommended changes to operational procedures as needed
  • Ensures compliance of all operations policies and procedures and communicates changes in procedures and policies to portfolio and ensures adherence.
  • Supervises, develops, and trains management team throughout portfolio
  • Ensures appropriate and adequate staffing at each property.
  • Establish and maintain relationships with each owner and partner for assigned portfolio.
  • Promotes client/owner satisfaction and retention through timely reporting and ongoing communication about the performance of properties; responds quickly and with urgency to address concerns, questions, and requests.
  • Develops and maintains relationships with institution and/or government employees that are involved with or responsible for the assigned properties to include attending meetings, site inspections and professional venues.
  • Works with the Executive leadership and client/owner to address and resolve gaps in the financial performance of the portfolio.
  • Ensure that all service contracts are being executed efficiently, economically and that all vendors meet insurance requirements unless otherwise exceptions documented.
  • Develop and implement transition plans for all new acquisitions.

Benefits

  • Discretionary bonuses
  • Medical and Dental Insurance 1st of the month following employment
  • Health, Flexible Spending and Dependent Care Accounts
  • Company paid life insurance
  • 401K plan with employer matching
  • Robust PTO to include, sick, floating holidays, vacation, and personal days
  • 2 Volunteer Days per year
  • Company paid short-term and long- term disability, parental leave.
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