Director of Operations - Affordable Housing

Berkadia•Philadelphia, PA

2d•Hybrid

About The Position

The Director of Operations reports directly to the Executive Vice President and Head of Berkadia Affordable Housing. This role is essential to ensuring the smooth execution of key functions of Berkadia’s Affordable Housing platform, leveraging strong organizational skills to effectively align resources, teams, and processes. The Director of Operations serves as a central liaison, facilitating communication and coordination across all components of the Affordable Housing platform, including Mortgage Banking, Investment Sales, and Tax Credit Syndication while also representing the platform in interactions with Berkadia’s corporate functions. Key responsibilities include identifying and developing resources, managing rollout and training initiatives, and continuously monitoring business needs to drive process improvement, operational efficiency, and platform growth.

Requirements

Exceptional interpersonal and customer service skills, with strong verbal and written communication abilities across internal and external stakeholders.
Experience with central aspects of commercial real estate finance, preferably multifamily Affordable Housing.
Strong project management and analytical/problem-solving skills, with the ability to delegate effectively and thrive under pressure.
Ability to influence and work collaboratively with broad diverse groups of professionals.
Demonstrated commitment to high professional ethical standards and adaptability in a diverse environment.
Proficiency in leveraging technology and tools to streamline workflows and enhance productivity.
7+ years of experience in a similar position.
Bachelor's degree or equivalent.

Responsibilities

Lead and elevate team members, fostering a collaborative and high-performance work environment.
Represent the Affordable Housing platform with key corporate functions of Berkadia.
Provide leadership, vision, and strategic direction to support operational and production activities.
Track key production and productivity metrics to ensure accurate, actionable reporting.
Identify workflow inefficiencies and implement solutions to enhance output quality and client satisfaction.
Drive platform and corporate initiatives to align with organizational goals and overall operational effectiveness.
Facilitate communication and collaboration through regular interactions, introductions, and information sharing.
Partner with stakeholders across business lines to enhance processes, products, tools, and systems.
Assist in resolving conflicts, bottlenecks, and other challenges that may arise.
Partner with Talent Acquisition to support recruiting efforts, onboarding, and facilitate comprehensive training programs for new hires.
Devise strategies to enhance processes, deliverables, and overall platform competitiveness.
Monitor business systems to ensure data integrity and reporting accuracy.
Prepare narratives, write-ups, content, and publications as needed.
Other duties as assigned.