Director of Student Health Services - (Administrator III) - Student Health Services

San Francisco State University•San Francisco, CA

3d•Onsite

About The Position

Under the administrative direction of the Associate Vice President for Disability Access and Student Well-Being, the Director of Student Health Services (SHS) supports the academic mission of the University by providing vision, leadership, strategic direction, and evaluation of various services offered by SHS in support of students and enhances their capacities to be active, engaged, and successful learners. The Director works closely with the Associate Vice President regarding mission, goas and programs, outreach services, staff development, budget, personnel, resource management, assessment, sustainability, and overall direction of SHS. The mission of SHS is to provide accessible and cost-effective quality medical care for all registered students at SF State. SHS strives to work with students to enhance lifelong health and wellness, facilitate retention and graduation, and to reduce systematic health disparities related to human and cultural diversity. By providing accessible quality health care services, SHS strives to create an environment for all students to learn the skills to manage their own health and become informed future health care consumers. The Director should be visionary, innovative, collaborative, student-centered and possess demonstrable experience in managing health services, leading dynamic clinical and administrative teams, and successfully navigating change. The incumbent must also possess diplomacy, tact, cultural sensitivity, and the ability to work well with diverse groups to ensure that eh services meet the needs of all community members. In addition, the incumbent should possess knowledge and understanding of the principles of organizational sustainability, which is inclusive of budget and human resources.

Requirements

Master’s degree or doctorate in health care administration, public health, educational health administration, or a related field AND a minimum of 5 years of experience of professional leadership and management experience in a comparable health services or university program.
Ability to envision and plan strategically; develop, analyze, and implement policy and procedures. The ability to be proactive in preparing for current issues and trends; and the ability to effectively monitor and respond to emergent trends when necessary.
Ability to define and maintain high clinical and administrative standards of primary health care practice, assess quality of care, and oversee the writing/institutionalization of policies, procedures, protocols, and strategies in a university health care setting.
Demonstrated ability to competently interact with culturally and ethnically diverse patients and employees, possess a demonstrated commitment to diversity and inclusion, and be cognizant of issues of difference, power, and privilege, and how they manifest themselves in healthcare settings.
Knowledge and understanding of the principles of organizational sustainability, which is include of budget and human resources.
Demonstrated substantial experience in supervising and coordinating health service and evaluation programs and thorough knowledge of, and demonstrable success in, developing collaborative teams that work from shared values to achieve strategic priorities.
General knowledge of local, state, and federal regulations (including HIPAA, FERPA, and the Jeanne Clery Act) pertaining to health care delivery systems.
Demonstrated ability to interpret technical procedures and regulations, credentialing, and certification of staff training/qualifications.
Excellent expressive and written communication skills and clear analytical thinking and reasoning.
Significant experience in managing complex budgets with multiple revenue streams.

Nice To Haves

Knowledge of the CSU’s policies and procedures governing the functions of student health services.
Working knowledge of relevant health care economics. Knowledge and understanding of budgeting and financial management principles and practices related to health care in a public institution setting.
Knowledge and understanding of human resources and management and collective bargaining practices for both administrative and clinical aspects in a healthcare facility on a university campus.
Working knowledge of the Accreditation Association for Ambulatory Health Care (AAAHC) accreditation standards.
Familiarly with both current and future uses of technology in healthcare. This includes, but not limited to billing health insurance, patient information systems, lab, pharmacy, imaging etc.
Preference will be given to a candidate that possess the following strengths: vision, innovative, strategic, enthusiastic, student-centered, motivated, creative and is a able to lead and inspire staff.
Preference will also be given to candidates tocandidates who are committed to fostering an environment of diversity and inclusion and posses’ knowledge and understanding of the principles of organizational health and sustainability.

Responsibilities

Develop policy in accordance with campus polices & procedures on the scope and application of health services at SFSU. Provide input and leadership for policy development at the CSU level by serving on system-wide committees or by providing advise/data to support these efforts.
Works to maximize utilization of student friendly healthcare and health equity best practices throughout all programs and services.
Develop and implement short and long-term strategic plans for organizational sustainability, program goals, and operating procedures for SHS to provide visionary leadership and direction for the department, and to foster continued support of a healthy campus community and specifically student-centered health care.
Identify strategies for generating revenue resources for the department. Effectively communicate plan and expectations to staff and University administrators.
Supervise and guide staff as appropriate in the interpretation and application of policy pertaining to specific operational programs and goals.
Develop and implement administrative polices to ensure continued compliance with all appropriate regulatory requirements
Ensure measures for continual review and assessment of programs to adapts to changing student and University needs as warranted.
Effectively and efficiently oversee and manage all department and program resources (e.g. budget, personnel, and facilities.
Manages an annual budget of $7 million.
Oversee staff management and accountability, including staff recruitment, orientation, supervision, training, development, and evaluation.
Supervises and leads all SHS clinical and administrative staff, either directly or indirectly, including Staff Physicians, Psychiatrists, Nurse Practitioners, Registered Nurses, Medical/Clinical Assistants, Pharmacists, and all other management and administrative support staff
Monitor and ensure compliance will all accreditation standards, license requirements, and state laws and regulations pertaining to the practice of medicine.
Ensure all staff has adequate opportunities for medical, leadership and other relevant professional development/or education.
Maintain a positive work environment that encourages collaboration across the department.
Design, establish, and maintain an organizational structure and staffing in line with revenue and enrollment projections to effectively accomplish departmental goals and objectives.
Develop and implement policies to ensure continued compliance with all regulatory requirements.
Ensure measures for continual review and assessment of programs to adapts to changing student and University needs as warranted.
Maintain a commitment to create new and improve all programs and services as needed.
Serve as department HIPAA Privacy Officer responsible for assessment, implementation, maintenance of department compliance and reporting violations.
Provide high level direction and guidance to administrators, faculty, staff, and students.
Serve as key contributor to campus policy and decision making particularly regarding health and campus wellness.
Service as public health expert for the campus.
Interact professionally with students, parents, administrators, faculty and the campus community and others for the benefit of achieving the goals of SHS and ensuring the highest possible quality of medical/health programs and education for students.
Serve as a representative on a variety of university committees as assigned.
Facilitate communications with outside agencies as needed. This may include city, county, and state health departments, primary care providers/medical specialists and other agencies in times of emergencies.
Collaborate with Gator Health unit managers, including the Director of Counseling & Psychological Services (CAPS) and the Director of Health Promotion & Wellness (HPW),to design and implement an innovative and integrative health model for students. Work with Gator Health managers to develop an approach to student health and well-being that is mutually beneficial to all units and that ensures that all staff is utilized to their fullest potential in order to support and meet the needs of students.
Other duties as assigned.