Director of Student Accounts

Virginia Wesleyan University•Virginia Beach, VA

21h•Onsite

About The Position

Batten University is seeking a student-focused financial professional to serve as its Director of Student Accounts. This role is a leadership opportunity for a collaborative and solutions-oriented individual to play a critical role in the student experience while providing leadership over one of the University’s most important financial operations. Reporting to the Chief Finance Officer, the Director of Student Accounts provides overall leadership, vision, and direction for Student Accounts, including student and third-party billing, accounts receivable, collections, student refunds, student health insurance, cashiering, payment plans, and related financial services. The ideal candidate combines strong technical and financial expertise with exceptional customer service skills and a genuine commitment to helping students navigate the financial aspects of their college experience.

Requirements

A bachelor’s degree or equivalent experience in finance, accounting, or a related field.
5–7 years of successful and progressively responsible experience in Student Accounts Receivable.
3–5 years of experience managing staff and operations related to student accounts.
Experience providing excellent customer service in a complex environment.
Demonstrated understanding of federal, state, and local laws and regulatory processes related to federal aid programs.
Proficiency with Microsoft Word, Excel, PowerPoint, ERP systems, and function-specific databases.
Strong oral and written communication skills.
A high level of comfort using technology to improve workflow and business processes.
A demonstrated commitment to the mission of Batten University.

Nice To Haves

Experience with Ellucian Colleague, TouchNet, ERP systems, Microsoft Office, and related financial databases is particularly relevant to this role.

Responsibilities

Lead the daily operations of the Student Accounts Receivable Office and ensure accurate and timely collection of student accounts and receivables.
Oversee accurate and timely billing for students and third-party accounts.
Lead the cashiering function, including the security of funds, recording, depositing, and reconciliation of cash receipts.
Manage student refunds and ensure compliance with applicable federal Title IV requirements.
Coordinate billing schedules and processes with offices across the University.
Serve as the functional expert for the Ellucian Colleague Student Accounts Receivable module.
Oversee eBill, ePay, and eRefund services through TouchNet and promote convenient payment options to students.
Monitor accounts receivable and collections activities and develop effective strategies for addressing outstanding balances.
Manage relationships with third-party collection agencies and monitor agency performance.
Oversee accurate and timely 1098-T reporting to students and the IRS.
Supervise, train, and support Student Accounts staff while fostering a high standard of service.
Work closely with the Chief Finance Officer to analyze outstanding receivables and recommend strategies for resolving uncollectible accounts.
Evaluate and improve business practices, processes, procedures, and internal controls.
Maintain accurate documentation of policies and procedures and support the continued development of a paperless office.
Produce reports and analyses for internal and external reporting requirements.
Monitor student payment plans and related activities.
Maintain compliance with University policies and applicable federal and state regulations, including FERPA, Title IV, and IRS requirements.
Collaborate with campus departments and Information Technology to resolve technical issues and improve financial processes.
Respond to audit requests and provide quantitative and qualitative analysis as needed.
Maintain the Student Accounts website and perform other related duties as assigned.