Director of Strategy

Small Door Veterinary•New York, NY

1d•$160,000 - $190,000

About The Position

Small Door is a membership-based veterinary care provider that aims to offer a superior experience for pets, pet parents, and veterinarians. They have established a membership model that includes exceptional care, 24/7 telemedicine, and transparent pricing, delivered with modern hospitality in thoughtfully designed spaces. Founded in 2019 in Manhattan's West Village, Small Door has expanded across the East Coast, including New York City, Boston, Washington DC, Maryland, and Virginia, with further expansion planned for 2026. The company emphasizes building its entire experience from the ground up, prioritizing gold-standard medicine, predictable care through memberships, and creating a positive work environment for veterinarians. Having grown to 13 practices across major East Coast cities and backed by several investment firms, Small Door is at a pivotal stage of growth.

Requirements

6-10 years of experience in strategy, management consulting, or an operating/strategy role at a high-growth startup.
Experience leading complex organizational change (integrations, transformations, fast-moving programs) with a track record of execution.
Highly analytical with advanced Excel skills, ability to build models, analyze data, and create clear recommendations.
Proficiency with P&L concepts, building business cases, and setting/tracking KPIs.
Highly organized with the ability to manage multiple initiatives simultaneously.
Fluent with AI tools and experience using them to enhance research, analysis, and workflow efficiency.
Outstanding communication and executive presence, with strong slide-making skills for presentations to CEO and board.
Self-starter with a bias for action, strong work ethic, and ability to operate independently while staying coordinated.
High EQ, curiosity about people and team dynamics, ability to build trust across all levels, and guide teams through change.
Bachelor's degree or equivalent experience.

Nice To Haves

Ideally with exposure to multi-location, consumer, healthcare, or services businesses.

Responsibilities

Drive company-defining initiatives from end to end, coordinating across functions (marketing, product, operations, people, finance, systems), tracking roadmap progress, and acting as a central point of coordination.
Serve as a strategic thought partner to the CEO and senior leaders, managing the strategic planning cadence and translating priorities into roadmaps, operating plans, and decision frameworks.
Lead strategic projects from concept to delivery, proactively identifying and managing risks, dependencies, trade-offs, and resource needs.
Analyze operational and performance challenges across practices, diagnose root causes, and collaborate with clinic and field teams to implement solutions.
Develop high-impact materials for the CEO, executive team, and board, synthesizing analysis into clear recommendations and narratives.
Oversee value tracking and realization for key initiatives, defining KPIs with finance, monitoring progress, and ensuring accountability for outcomes.
Address critical strategic problems as they arise, including market sizing, opportunity evaluation, business case assessment, and structured problem-solving.
Identify opportunities for business improvement and growth (e.g., new services, operational efficiencies) through research, analysis, and competitive assessment.