Director of Strategy and Performance Management

City of Charlotte, NC•Charlotte, NC

62d

About The Position

The Director of Strategy and Performance Management serves as a strategic though partner leading the development and implementation of enterprise wide planning and performance management initiatives across the Charlotte Area Transit System (CATS). This role is not data-analyst focused but rather oversees performance systems and guides the team to ensure leadership can understand and act on the insights telling the story behind the numbers. This position ensures alignment between agency goals, operational performance, and decision-making. It defines KPI's, ensures accurate and relevant data collection processes, and helps trans-lates performance trends into actionable strategies. The manager leads the development of performance tools, reporting standards, and strategic initiatives that support organizational improvement and accountability. This role is responsible for developing, organizing, and overseeing performance measurement systems and reporting tools that support data-driven decision-making and continuous improvement throughout the agency. Reporting directly to the Chief Administrative Officer, the Strategy & Performance Manager will collaborate with senior leaders and division heads to embed performance management practices across all levels of the organization.

Requirements

Knowledge of best practices in performance management, including how to develop and evaluate Key Performance Indicators (KPIs), set performance targets, and use benchmarking to compare against peers.
How to assess and improve organizational performance using structured methods to evaluate operational effectiveness.
Business systems and operations, including how data flows through systems and how to evaluate operational effectiveness.
Core concepts in quantitative and investigative analysis, including techniques like sampling, trend analysis, enough to oversee their use and guide interpretation.
Standard office systems, software tools, and documentation practices used to support reporting, communication, and analysis.
Basics of professional writing and reporting, sufficient to review and guide the preparation of clear, actionable documents and summaries.
Skills in developing performance measures and Key Performance Indicators (KPIs), determining performance targets, evaluating results, and conducting benchmarking and comparative studies of progressive and innovative organizations.
Data analytics; designing and maintaining data associated with the delivery of regular reports and visualizations, including the design, maintenance, and updates to dashboards and other forms of communication.
Recommending and leading implementation of goals and objectives for performance management.
Defining timelines and project plans, coordinating stakeholder participation, supervising analytical and technical staff; managing vendors, contractors and other parties.
Partnering and collaborating with a broad range of peers and stakeholders for joint initiatives, coordinating participation and buy-in.
Performing complex statistical and other mathematical analyses.
Making prudent, defensible and timely decisions.
Exercising judgment in determining materiality of evaluation/ assessment results; understanding the environment, demands, and consequences of evaluation/ assessment results and the impact of associated findings and reports.
Communicating clearly and concisely, both orally and in writing; ability to identify stakeholder sensitivities and adapt communications as necessary.
Ability to organize, structure and frame ideas, issues, and strategies in a clear, focused, and persuasive manner.
Ability to organize, combine, and tabulate large amounts of data into clear reports, charts, and dashboards that are understandable to stakeholders.
Establishing and maintaining effective working relationships with those contacted in the course of the work.
Planning, supervising and designing research and evaluation projects.
Writing clear and concise reports.
Supervising, organizing and reviewing the work of lower-level staff.
Coordinating and administering budget processes for assigned departments or divisions.
Interpreting, explaining and enforcing division/department policies and procedures.
Operating office equipment and supporting software, including word processing and spreadsheet applications.
Bachelor's Degree in Business Administration, Analytics, Economics, Finance, Planning Project Management or a related field
Five (5) years of experience in project management, performance measurement, public administration, transit operations and/or strategic communication that includes three (3) years supervisory, management, or project management experience involving coordinating and organizing the work of others.

Responsibilities

Lead strategic planning and performance initiatives, working closely with department heads and senior leadership.
Design and oversee KPI framework, ensuring alignment with organizational goals and compliance with regulatory compliance.
Partner with data owners across departments to streamline and standardize data processes for effective reporting
Interpret and validate performance data to ensure accuracy, consistency, and usefulness for decision-makers.
Guide strategic discussions using data-driven insights, not by analyzing data directly but by advising on its use and helping leaders make informed decisions.
Develop and maintain visual standards for performance reporting and dashboards.
Support and train staff on using performance tools and understanding agency goals.
Coordinate cross functional projection and deep dives into business processes to identify operational improvements.
Provide industry bench-marking and comparative performance analysis to inform planning and target setting.
Supervise direct reports, ensure accountability, and connect individual performance to organizational goals.

Benefits

The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte's benefits.

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