Programs Performance Management and Accreditation Director

County of Alameda•San Leandro, CA

13h

About The Position

Under general direction, to develop and facilitate quality improvement, strategic planning, and public health accreditation activities of a department or division located within the Public Health Department; develop policies and procedures to ensure compliance with departmental and national public health accreditation requirements; maintains an organizational quality improvement program consistent with the department’s mission, vision, values and strategic direction; supervise professional, paraprofessional staff, technical and support staff; and perform related duties as required.

Requirements

Possession of a Bachelor’s degree from an accredited college or university in public health, health care or related field. (Additional experience as outlined below may be substituted for the education on a year-for year basis.)
The equivalent of four (4) years’ experience in planning, implementing, coordinating and evaluating a Quality Assurance and Improvement Program or conducting quality improvement and compliance or accreditation activities in a public health or health care setting, one year of which must have included supervisory experience.
Possession of a valid California Motor Vehicle Operator’s license.
Knowledge of: Public Health Accreditation Board accreditation process.
Management principles and practices, including work planning, employee supervision and resource allocation.
Current principles, best practices and trends in a service delivery system and Quality Assurance (QA)/Quality Improvement (QI).
Principles of outcome measurement in system evaluation.
Program planning and implementation.
Relevant federal, state and local regulations and public health standards, measures and domains and their reporting requirements.
Principles and practices of medical records management and utilization management.
Clinical standards of practice and licensure requirements.
Office administrative practices and procedures, including records management and the operation of standard office equipment.
Principles and practices of direct client service delivery.
Policies, procedures, and systems related to public health services.
Ability to: Identify operational problems, investigate and evaluate alternatives and implement effective solutions.
Communicate clearly and effectively both orally and in writing.
Set and achieve measurable goals through subordinate staff and the use of analytical methodology, strategic planning and technology.
Establish, strengthen and maintain relationships with multiple agencies, departments, stakeholders and community organizations.
Manage multiple tasks and responsibilities.
Collaborate with other agencies, departments, government entities and local communities to achieve organizational goals while leveraging financial and other resources.
Exhibit flexibility and adapt to frequent changes in standards, regulations and requirements.
Assess training and development needs of multiple organizational groups and programs.
Prepare clear accurate and effective reports, correspondence, policies, informational brochures and other written materials.
Maintain accurate records.

Nice To Haves

Provides strategic direction and collaborative leadership to sustain PHAB accreditation and program performance improvement; experience with quality improvement theory and practice, program design, and oversight.
Advanced understanding of systems and policy change that produces population-level health improvement.
Exceptional communication and relationship-building skills to foster effective collaboration with internal divisions, external agencies, community partners, and regulatory bodies.
Possesses strong program and project management capabilities, including the ability to design, implement, and evaluate department-wide initiatives.
Has a strong sense of organizational awareness to navigate complex environments, manage diverse stakeholder interests, and align efforts with departmental priorities.
A high level of attention to detail and commitment to continuous improvement, ensuring accuracy in documentation, reliability in performance data, and effectiveness in quality initiatives.
The ability to lead, coach, and develop staff, including setting meaningful goals, establishing clear performance measures, and supporting accountability across teams.
Demonstrates innovative and solution-focused problem-solving skills, including applying policies and procedures, analyzing issues, conducting internal audits, and recommending process enhancements.
A resilient and adaptable candidate, with the capacity to remain effective and responsive when priorities shift, requirements change, or new challenges arise in a dynamic public health environment.

Benefits

Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
Employee Assistance Program
Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)
12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Management Paid Leave
Catastrophic Sick Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
1 st United Services Credit Union