Director of Strategic Operations

Public Health Solutions•New York, NY

1d•Hybrid

About The Position

The New York City Department of Health and Mental Hygiene (NYC DOHMH) is one of the largest public health agencies globally, with an annual budget of $2.3 billion and over 7,000 employees. It serves 8 million New Yorkers across diverse backgrounds, addressing a wide array of public health issues through innovative programs and achieving significant results. The selected candidate will be an employee of Public Health Solutions (PHS), a non-profit organization that manages the grant, but will report to the NYC DOHMH. The Center for Population Health Data Science (CPHDS), established in October 2023, aims to modernize data systems and improve the accessibility, timeliness, equity, usability, and protection of data for public health actions. This role is crucial for strengthening agency-wide data capabilities by empowering the workforce, enhancing data sharing, and utilizing modern technology to generate trusted, integrated data and insights. The position is based in Long Island City, NY, with the potential for hybrid work.

Requirements

Bachelor’s degree from an accredited college or university.
A minimum of eight years of experience directly related to the duties and responsibilities specified.
Familiarity with public health and/or data modernization, or strong interest in learning more about public health and data modernization.
Demonstrated experience in strategic planning, managing complex projects, coordinating across diverse teams, and delivering results on time.
Ability to work independently and follow through on assignments with minimal direction.
Attention to detail.
Strong written and verbal communication skills.
Project management experience.
Good interpersonal and communication skills, with the ability to develop effective working relationships with individuals at all levels.
Strong computer skills, including Microsoft Excel, Word, and PowerPoint.
High degree of self-awareness, humility, and diplomacy.

Nice To Haves

Experience with change management is a plus.
Strategic problem solver able to work both independently and alongside strong teams.
Ability to learn quickly and solve problems in a dynamic environment.

Responsibilities

Lead and execute high-priority strategic initiatives in partnership with CPHDS leadership, often shaping direction as work evolves.
Support AI and data modernization efforts, including identifying opportunities to use AI to improve work and increasing AI literacy throughout the Agency.
Develop and implement funding and revenue strategies in collaboration with administrative, finance, and legal teams.
Build strong working relationships across teams to support coordination and execution.
Translate broad priorities into clear plans, timelines, and deliverables, adjusting as needed to maintain momentum.
Step into undefined or ambiguous emerging areas to scope problems, frame risks, and recommend paths forward.
Identify risks and challenges early and proactively implement practical solutions.
Develop scopes of work and oversee consultants and project-based resources.
Lead and support change efforts that help embed new ways of working into day-to-day practice.
Identify opportunities to improve how work gets done and introduce practical, right-sized solutions.
Help the organization move from planning to sustained execution, making change part of routine operations.
Develop and refine a multi-year strategic roadmap aligned with CPHDS and agency priorities.
Translate leadership priorities into actionable plans with clear milestones and outcomes.
Manage the development of bureau and Center goals and coordinate regular reporting.
Establish and track key performance indicators (KPIs) to measure progress.
Align strategic priorities with available funding sources, including grants and other opportunities.
Develop and implement long-term funding and revenue approaches, working with subject matter experts.
Lead planning efforts such as retreats, workshops, and strategy sessions that drive clarity, alignment, and action.
Direct change management efforts to create a positive and collaborative culture and align work with the strategic plan, working with CPHDS leadership and Administration.
Build and maintain effective working relationships across CPHDS, DOHMH bureaus, and external partners.
Ensure teams are aligned on priorities, timelines, ownership, next steps, and expected outcomes.
Coordinate efforts across multiple groups to keep work progressing efficiently.
Serve as a central point of coordination for initiatives involving multiple stakeholders.
Support external partnerships and collaborations, ensuring they align with program goals.
Provide clear, actionable updates to leadership to support decision-making.
Develop and manage project plans, timelines, and deliverables.
Track progress across initiatives and ensure work stays on schedule.
Identify and address risks, delays, and dependencies.
Ensure clear ownership of tasks and follow-through on deliverables.
Organize meetings, agendas, and documentation to support progress.
Provide regular updates to leadership on status and outcomes.
Identify opportunities to improve processes and team effectiveness.

Benefits

Hybrid Work Schedule.
Generous Paid Time Off and Holidays.
Medical, Dental and Vision insurance.
Flexible Spending Accounts.
Commuter Benefits.
Company Paid Life Insurance.
Disability Coverage.
403(b) with employer matching and discretionary company contributions.
College Savings Plan.
Ongoing trainings and continuous opportunities for professional growth and development.