Director of Strategic Operations, Litigation Support

Steno

51d • $150,000 - $190,000

About The Position

The Director of Strategic Operations, Litigation Support will be responsible for setting the strategic roadmap and annual planning goals for the service line, managing the entire portfolio as a program with clear dependencies and decision points. This role involves designing the operating model for filing and service of process, from intake to billing handoffs, and building the necessary guardrails for a business where mistakes are largely irreversible. The position requires codifying existing knowledge into systems, playbooks, and tooling, owning the technology strategy, and translating operational strategy into product and engineering requirements. Key responsibilities include making build-versus-buy decisions for platforms and infrastructure, identifying opportunities for automation and AI to improve cost and error rates, owning the growth plan, and partnering with Sales and Enablement on the commercial playbook. The role also involves owning the market view, including competitive landscape analysis and client research to inform future development.

Requirements

• 7+ years experience in a strategic operations, business operations, consulting, or similar role, ideally at a high growth startup
• Excellent analytical and problem-solving abilities, with a data-driven mindset
• Shipped internal tooling alongside a product and engineering team, and can write requirements engineers respect
• Strong leadership skills with the ability to influence and collaborate across departments.
• A track record of scaling operations, teams, or processes into new markets, jurisdictions, or service lines as a business grows
• Excellent analytical and problem-solving abilities, with a data-driven mindset

Responsibilities

• Set the strategic roadmap and annual planning goals for the service line, and run the whole portfolio as one program with clear dependencies and decision points
• Design the operating model for filing and service of process, end to end from intake, quality control, fulfillment, vendor management, to billing handoffs.
• Build the guardrails a business like this demands, where mistakes are largely irreversible and a missed filing deadline can't be retried
• Codify what lives in people's heads today into systems, playbooks, and tooling a new teammate can execute against
• Own the technology strategy for the service line, and turn operational strategy into requirements our product and engineering partners can actually build against
• Make the build-versus-buy calls such as filing platform independence, service-of-process infrastructure, automation etc.
• Find where automation and AI genuinely change the cost and error curve, and where we need to double down on a human touch
• Own the growth plan and its sequencing across cross-sell into our existing client base, expansion, and new service offerings
• Partner with Sales and Enablement on the commercial playbook that includes positioning, what we promise, and the client intake standards that protect delivery
• Own the market view such as competitive landscape, where the segments are going, and the client research that tells us what to build next

Benefits

• Salary - $150,000 - $190,000; incentive bonus included
• Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans – well above industry benchmarks.
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a company-provided 401(k) account
• A home office setup and a monthly stipend to offset internet and phone costs

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed