Director of Strategic Business Operations
About The Position
We are seeking a highly analytical and strategic Director, Strategic Business Operations to partner closely with executive leadership in driving company-wide performance, operational rigor, and data-driven decision making. This role sits at the intersection of finance, operations, and analytics. The ideal candidate is an exceptional problem solver who can synthesize complex datasets into clear insights, influence cross-functional leaders, and translate operating metrics into executive- and board-ready narratives. This is a hands-on, high-impact leadership position for someone who thrives in ambiguity, asks the right questions, and uses data to drive action. This role is based onsite in Pleasanton, CA Monday through Friday.
Requirements
- 8–12+ years of experience in: Strategic Finance, Business Operations, Consulting (with subsequent operating experience strongly preferred)
- Experience supporting executive leadership and board-level reporting
- SaaS, technology, or high-growth environment experience preferred
- Exceptional analytical skills with the ability to work directly with large, complex datasets
- Advanced proficiency in: Excel (expert-level modeling), SQL (required), Business intelligence tools (Power BI, Tableau, Looker, etc.)
- Strong understanding of financial statements and unit economics
- Ability to independently source, validate, and analyze data
- Exceptional storytelling with data—written and verbal
- Extremely analytical and intellectually curious
- Business-minded problem solver, not a passive reporter
Responsibilities
- Own and evolve the company’s operational KPI framework across Sales, Marketing, Product, Customer Success, Payments, and Operations
- Conduct deep-dive analyses to understand what is happening, why it is happening, and what to do next
- Identify trends, risks, and opportunities through cohort analysis, funnel analysis, and segmentation
- Translate operational performance into financial impact (revenue, margin, cash flow, unit economics)
- Develop clear, concise narratives that explain performance vs. plan, root causes, and actionable recommendations
- Serve as a trusted thought partner to the CFO on strategic priorities
- Partner with functional leaders to define meaningful success metrics, diagnose performance issues, evaluate trade-offs and initiatives
- Act as an internal consultant—challenging assumptions and driving accountability through data
- Lead high-impact strategic projects, including: Growth and retention initiatives, Pricing and monetization analysis, Efficiency and margin improvement opportunities, New product or market evaluations
- Support long-range planning and key investment decisions
Benefits
- Competitive salary paired with performance-based bonuses
- 15 accrued days of PTO, plus 10 company holidays annually
- Comprehensive healthcare, dental, and vision plans for you and your family
- Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWork
- $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments
- $50 monthly stipend for our onsite microkitchen
- Complimentary DoorDash DashPass subscription
- College Assistance Reimbursement
- Access to EAP & Work/Life Programs
- LinkedIn Learning account
- 401k program with 4% matching
- Optional life/supplemental insurance
- Access to our on-site gym
- Flavored water dispenser
- Basketball court
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
