Director of Stores

Housing Works • New York, NY

1d • Hybrid

About The Position

The Director of Stores is a senior leader within Housing Works Business Enterprises, responsible for the overall performance, operational excellence, and financial results of the Thrift Shops portfolio. This role leads and develops multi-site store teams, drives sales growth and profitability, and ensures a consistent, high-quality customer and donor experience aligned with Housing Works’ brand standards, retail budget, and Strategic Plan. Partnering closely with the Thrift Administrative Team and cross-functional leaders, the Director of Stores sets operational strategy, leverages performance data to drive continuous improvement, and ensures all stores reflect Housing Works’ mission, values, and commitment to community impact.

Requirements

• Minimum 3 to 5 years multi-store management experience or the equivalent.
• Demonstrated success in driving sales and improving store profitability across multiple locations is essential
• Proficiency in Microsoft Office
• Proven ability to lead, develop and inspire large, diverse teams across multiple locations
• Working knowledge of HR best practices, employee relations and labor compliance

Nice To Haves

• Knowledge of secondhand, resale or value-based retail environments strongly preferred

Responsibilities

• Drive sales and profitability across Housing Works Thrift Shops by working with Store Managers to develop skilled store teams and to build a sales and customer focused culture in stores, which includes both the retail and donor experience
• Set strategy across all shops and provide operational expertise to ensure that shops are supported with the necessary tools to improve sales growth, leveraging metrics to evolve the shops to be KPI focused, resulting in improved performance
• Maximize profitability across the network of retail shops , including through analyzing sales and anticipating sales trends, staffing and staff/volunteer development, and working with other Directors/Managers responsible for merchandise planning, in store visual merchandising, operational support and marketing
• Recruit, hire, develop and motivate store management teams , identifying training needs and ensuring operational compliance resulting in accountability and learning systems that are used effectively to build a strong management talent pipeline
• In partnership with Marketing, develop and execute the annual promotional strategy , providing store feedback and showing the agility to adapt strategies to changing market conditions and consumer behaviors
• In partnership with Development, plan and execute Housing Works’ annual fundraising events
• Demonstrate excellent internal and external customer service, and growing this within the retail shops and amongst support teams
• Demonstrate excellent teamwork, and growing this within the retail shops and amongst the support team
• In partnership with the Asset Protection Manager, ensure that the Policy and Procedure manual is up to date and accurate and that operational processes are consistently evaluated for improvements and greater efficiency
• Work closely with the Vice President of Retail & Marketing to ensure that retail shops are accountable for demonstrating Housing Works values and complying with all legal and commercial obligations and Housing Works’ policies and procedures
• Maintain professional and technical knowledge by attending training meetings/sessions and through independent study.
• Be a Housing Works Ambassador by knowing and communicating the Mission Statement, outreaching to the community, and participating in a minimum of three direct, in-person actions and four alternative format actions per year aimed at ending the twin crises of homelessness and HIV/AIDS.

Benefits

• Three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• Educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior