Director of Stores

Heath Ceramics•San Francisco, CA

10h•Hybrid

About The Position

Heath Ceramics is a California company making dinnerware and architectural tiles of good and enduring design for 75 years. We are design-led, with the mission of creating products of beauty and integrity, while designing, manufacturing, and running our business in a way that's better for society and our planet. Our products are designed, manufactured, and sold in our two California factories and five showrooms, ensuring accountability in our process, from beginning to end. As a Certified B Corp, we maintain high standards of social responsibility, environmental performance, and transparency. We believe in the benefits of local manufacturing and support a community of people committed to and inspired by the process of designing, making, and sharing. We believe in pay equity, full health and welfare benefits, and a place for meaningful work. The Director of Stores is a proactive, relationship-driven leader responsible for the performance, experience, and operational consistency of Heath’s showroom locations. This role identifies opportunities to strengthen how we work across people, processes, and systems. Translating insights from teams and customers into meaningful improvements that support a relationship-based sales environment. The Director leads a team of Showroom Managers, drives sales performance and profitability, and ensures each location delivers an exceptional, brand-aligned customer experience. This role partners cross-functionally across Retail, B2B, Hospitality, Merchandising, Operations, and Marketing to support company growth and ensure alignment across channels.

Requirements

10+ years of retail leadership experience, including managing multi-location teams
Strong leadership and people management skills with a track record of developing high-performing teams
Excellent communication skills with the ability to influence and build relationships across functions
Strong business acumen, including experience managing sales performance, KPIs, and budgets
Ability to balance strategic thinking with hands-on execution
Data-informed decision maker with comfort using reporting tools and dashboards
Deep understanding of the Heath brand, values, and customer experience

Responsibilities

Lead and develop a team of Showroom Managers across all locations, providing coaching, feedback, and support for performance and career growth
Own showroom sales performance and profitability, including setting and tracking KPIs, identifying risks, and ensuring timely action on performance gaps
Drive a relationship-based, brand-aligned customer experience rooted in storytelling, product knowledge, and service
Partner with B2B and Hospitality leaders to support development of key client relationships and expand business opportunities
Ensure consistency across showroom operations while maintaining the unique identity of each location
Oversee in-store events and tours, supporting planning and execution in partnership with showroom teams
Establish and maintain store operations standards, including POS systems, cash handling, staffing, and scheduling practices
Lead hiring, onboarding, coaching, and development of showroom teams, with a focus on building strong leadership capability at the manager level
Develop and manage sales and labor budgets, including quarterly and annual forecasting
Identify opportunities to improve processes, tools, and ways of working by synthesizing team and customer feedback
Act as a key cross-functional partner to ensure alignment across Retail, B2B, Hospitality, Merchandising, Operations, and Marketing
Utilize reporting, dashboards, and data insights to inform decisions, identify trends, and reinforce accountability while maintaining a focus on customer and team experience