Director of Store Operations - Eataly Sherway Gardens

Eataly North America•Toronto, ON

4d•CA$120,000 - CA$150,000•Onsite

About The Position

The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eataly’s mission. This role reports directly to the Senior Director of Store Operations of the North Region and directly manages the store’s leadership team in Restaurants, Retail, Quick Service, Culinary, and Facilities, while collaborating with Marketing, Finance, and Human Resources to achieve overall organizational goals.

Requirements

Bachelor’s Degree
8+ years of management experience in a high volume, fast paced restaurant and/or retail environment
Passion for Italian food and hospitality
Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook
Exceptional communication, leadership, motivational, and team-building skills
Demonstrated problem-solving, organizational, analytical, and business management skills

Nice To Haves

Experience with Italian cuisine and wine highly preferred

Responsibilities

Collaborates with corporate and global senior leadership to understand company strategy and develops and implements strategic plans for store operations aligned with the overall business objectives
Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety
Leads management of labor, costs, inventory, regulatory compliance, pricing, and merchandising
Develops and manages the store operations budget and implements cost control measures while maintaining high quality standards
Establishes and monitors KPIs to measure and improve store performance
Analyzes sales data, guest feedback, and other relevant metrics to make informed decisions
Promotes interdepartmental collaboration, staying in constant communication with store leaders regarding store performance and strategic initiatives
Serves as the final decision-making point of contact in addressing problems related to the store
Motivates, inspires, and develops team through setting clear expectations and leading by example
Partners with HR to be actively involved in hiring, performance reviews, and terminations
Represents the store to the community and guests
Performs other duties as required or assigned