Director Of Operations
Kaftan Communities•Southfield, MI
•Onsite
About The Position
Kaftan Communities is seeking an experienced, hands-on Director of Operations to lead daily property management operations across our Metro Detroit portfolio. Reporting to the President, this role blends strategic partnership with operational leadership—driving performance, developing people, and delivering the superior customer experience our communities are known for. If you are a collaborative leader with strong business and financial acumen, a talent for process optimization, and a genuine commitment to both team members and customers, we want to talk to you.
Requirements
- 5+ years of operations leadership experience at the director level or above
- Bachelor's degree in Business Management, Economics, or a related field
- Demonstrated business and financial acumen
Nice To Haves
- 10+ years of leadership experience (any level)
- Real estate or property management experience
- Marketing oversight experience
- Customer service background
- Entrepreneurial Operating System (EOS) experience
Responsibilities
- Serve as a strategic partner to the President, providing insights informed by operations and key metrics
- Collaborate with the Director of Finance to develop and achieve operational budget objectives
- Engage legal counsel to ensure compliance with real estate law
- Drive revenue targets through analysis and strategic initiatives, and control expenses through resource monitoring and efficient bidding
- Build a strong regional team through strategic recruitment and partnership with an external HR firm
- Oversee the creation and implementation of training protocols that support team growth
- Develop managers into exceptional leaders through tailored hard- and soft-skill development
- Direct daily property management operations, ensuring optimal team performance through hands-on coaching and mentoring
- Develop a deep understanding of existing processes, reinforce their importance, and ensure consistent adherence
- Identify and pursue process improvement opportunities, leveraging current team expertise
- Champion the customer service experience, setting high standards for responsiveness, approachability, and genuine care
- Maintain clear expectations and transparent communication to keep teams aligned with goals
- Manage records to support an organized, efficient documentation system
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Director
