Director of Spa & Wellness

Salamander Palm Beach Employer LLC•Palm Beach Gardens, FL

4d•Onsite

About The Position

The Director of Spa & Wellness is responsible for the day-to-day operations of the spa. This role coordinates management, supervisory, and non-management staff, including therapists, technicians, stylists, attendants, leads, and the assistant manager. The focus is on maximizing departmental sales, including services, retail, and profits. Responsibilities also include aesthetics, merchandising, marketing, maintenance, cost controls, inventory, and reporting.

Requirements

Full-Time Management position
Ability to work day/night shifts, weekends, and holidays
A varied schedule

Responsibilities

Hires, trains, supervises and evaluates all supervisors of spa departments
Oversees the hiring, training, supervision, and evaluation of all spa staff, with the assistance of supervisors where appropriate
Participates in the development and oversees the implementation of the spa operating budget
Establishes job descriptions and standard operating procedures for the total spa operation
Guides and supervises the ongoing program development and staff training in all departments
Maintains knowledge and understanding of each program area and sees that programs are continually updated accordingly
Research and develop new spa treatments and programs to create new packages
Perform duties of programmers, reception, spa attendants, and salesclerks to ensure procedures and quality standards are met
Conducts regular formal spa staff meetings for purposes of informing, training, and inspiring staff
Coordinates with all other resort departments as necessary to ensure smooth and successful functioning of the spa facility, e.g., housekeeping, reservations, maintenance, accounting, human resources, purchasing, marketing, etc.
Oversees spa physical plant to ensure that facilities and equipment are in proper condition and in good working order
Monitors and maintains the cleanliness and orderliness of the spa facility
Orders equipment and supplies and maintains inventory control for all spa areas
Work with marketing to develop spa marketing
Plan and coordinate evening seminars/presentations to guests on spa-related topics
Represents the spa in interviews with the press, and participates in public relations events as needed
Recommends special projects/promotions and executes them as directed by the Vice President Managing Director
Guides staff in developing and maintaining effective guest relations
Participates in overall resort decisions as a member of the Executive Committee