Director of Solutions Engineering
About The Position
ASAPP builds the AI that runs customer experience for the world’s largest enterprises: tier-1 airlines, global banks, telcos, and insurers whose contact centers handle hundreds of millions of interactions a year. Our Customer Experience Platform (CXP) puts generative AI directly into voice and digital channels at production scale, where accuracy is non-negotiable. We’re hiring a Director of Solution Engineering to lead and scale our pre-sales function. You’ll personally own the most strategic deals while leading the team and playbooks that let us win the next ten. You’ll lead a small, senior team of Solution Engineers today (2 to 4) and scale it as the business grows. As ASAPP expands, the role grows with it.
Requirements
- 10+ years in Solution / Sales Engineering, with 5+ leading SE teams.
- A track record of winning large enterprise deals in CX, contact center, AI/ML, or enterprise SaaS.
- Genuine technical depth: you can whiteboard a Genesys, Amazon Connect or Salesforce integration and answer LLM evaluation, security, and data-residency questions without phoning a friend.
- Executive presence with CIOs, CTOs, Heads of CX, plus the willingness to be hands-on in a demo.
- Builder’s instincts: you’ve designed the playbooks and stood up the process, not just inherited them.
Responsibilities
- Support Strategic Deals Directly. Lead discovery, demos, architecture deep-dives, and POCs for our largest prospects.
- Build the team. Hire, develop, and retain a bar-raising SE team. Set the standard for technical storytelling, discovery rigor, and demo craft.
- Own the technical win. Partner with Sales Leadership on deal strategy. Translate CXP’s capabilities into outcomes that resonate with customer executives.
- Engineer repeatability. Design demos, reference architectures, and POC frameworks that scale without diluting quality.
- Close the loop with Product. Convert competitive signals, gaps, and breakthrough wedges into clear input that shapes the roadmap.
- De-risk the handoff. Set Implementation up to deliver in weeks, not quarters.
- Run the function. Own SE metrics, forecasting inputs and capacity planning.
Benefits
- Competitive compensation with stock options
- Comprehensive medical, vision, and dental insurance
- 401k matching
- Fitness and wellness stipend
- Mobile phone reimbursement
- Mental well-being benefits
- Professional learning and development stipend
- Parental leave, including adoptive and foster parents
- 3 weeks paid time off (increases with tenure) along with sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
