Directeur(trice) Principal(e) de la Technologie et de l'Innovation | Director of Software Technology and Innovation

Crowe BGK • Westmount, QC

1d • Hybrid

About The Position

Crowe BGK LLP is seeking an experienced, hands-on Director of Software Technology and Innovation to maintain a reliable technology environment and advance the use of software across the firm. The successful candidate will combine business process insight, operational discipline, and technology expertise to improve client service, efficiency, scalability, and the employee experience. This role is accountable for enterprise software strategy and governance, business process improvement and innovation, software evaluation and business cases, implementation governance and accountability, portfolio, vendor, data, and risk management, and change leadership and stakeholder engagement.

Requirements

• Bachelor's degree in Information Systems, Business, Accounting, Finance, Computer Science, Engineering, or a related field; an equivalent combination of education and experience will be considered.
• Seven or more years of progressive experience in software, business systems, process improvement, technology transformation, product ownership, or program management, including at least three years in a leadership or enterprise-wide ownership role.
• Proven success leading software evaluations, business cases, vendor selection, and implementation of firm-wide or enterprise SaaS solutions.
• Hands-on experience with process mapping and redesign, requirements, testing, training, change management, and benefits realization.

Nice To Haves

• Experience in an accounting firm or other professional services environment is preferred, with an understanding of partner-led decisions, deadline-driven client service, confidentiality, and change across practice groups.

Responsibilities

• Develop and maintain the firm's multi-year application roadmap, software inventory, ownership model, and governance for selection, access, changes, integrations, renewals, and retirement.
• Identify capability gaps, duplication, underused or unsupported tools, and emerging opportunities; advise the COFO, partners, and leadership on priorities, investments, trade-offs, standardization, and cost.
• Analyze and redesign processes across client service and corporate functions, engaging stakeholders to address pain points, control gaps, rework, data issues, and unmet needs before automation.
• Use data and feedback to prioritize high-value improvements and evaluate workflow, automation, analytics, artificial intelligence, and emerging technologies with appropriate confidentiality, quality, controls, and human oversight.
• Translate business needs into measurable functional, technical, data, security, integration, control, service, and user requirements; lead demonstrations, pilots, reference checks, scorecards, vendor due diligence, and objective comparison of risks and alternatives.
• Prepare and present go/no-go business cases covering total cost of ownership, return on investment, timing, resources, change impact, training, risk mitigation, support, and exit costs; support commercial and contract negotiations.
• Serve as the accountable business and technology sponsor, partnering with the assigned Project Manager to define scope, outcomes, budget, resources, governance, milestones, decision rights, risks, communications, and success measures.
• Coordinate stakeholders and ensure process design, configuration, integrations, data conversion, testing, controls, training, cutover, support, readiness, stabilization, adoption, and benefits realization; escalate material gaps and maintain executive visibility.
• Manage software budgets, licensing, utilization, renewals, vendors, contracts, service levels, portfolio metrics, rationalization, and decommissioning.
• Partner with IT, cybersecurity, privacy, legal, and risk resources to govern integrations, data, access controls, business continuity, third-party risk, artificial intelligence, and automation.
• Build trusted relationships with partners, leaders, staff, vendors, and service providers; lead assigned employees and cross-functional teams with clear accountability and a strong service orientation.
• Lead communications, training, adoption, documentation, support, and application ownership; develop internal champions, contribute to the firm's business plan, and keep the COFO and stakeholders informed.
• Owns the software portfolio, application roadmap, governance standards, and leadership of the IT implementation and process teams within approved strategy and budgets; may require appropriate business, security, privacy, integration, control, and implementation reviews.
• Recommends software selection, sequencing, renewal, expansion, consolidation, or retirement; may pause or escalate unresolved concerns and is accountable for recommendation quality, implementation governance, adoption, stabilization, and approved benefits.
• Manage current software inventory, clear ownership, disciplined governance, an approved roadmap, credible business cases, and controlled spending.
• Implementations delivered with effective governance, readiness, controls, adoption, sustainable support, and realization of approved benefits.
• Measurable improvements in efficiency, capacity, quality, data reliability, employee and client experience, vendor performance, risk management, and stakeholder confidence.

Benefits

• Competitive compensation
• A flexible hybrid work model
• Comprehensive health benefits supporting your overall well-being starting on day one of your employment
• Generous vacation and 8 personal days for family matters
• Firm-wide holiday closures so you can fully unplug
• Summer Fridays with early office closures during the summer months
• Free onsite parking or reimbursement for public transit
• An annual wellness stipend to support physical and mental health
• Home office stipend to ensure a comfortable and productive remote workspace

What This Job Offers

• Job Type: Full-time
• Career Level: Director