Director of Software Engineering - ServiceNow

JPMorgan Chase & Co.•Plano, TX

17h

About The Position

As a Director of Software Engineering at JPMorgan Chase within the Enterprise Technology - Infrastructure & Platforms team, you will lead a technical area and drive impact within teams, technologies, and projects across departments. You will utilize your in-depth knowledge of software, applications, technical processes, and product management to drive multiple complex projects and initiatives, while serving as a primary decision maker for your teams and a driver of innovation and solution delivery. The ServiceNow platform is a key part of JPMorgan’s strategy to transform the delivery of digital solutions. We are seeking an experienced Senior Product Manager to drive product vision, strategy and roadmaps for Service Now capabilities.

Requirements

Formal training or certification in infrastructure engineering or a related discipline, with 7+ years of applied experience
5+ years of experience leading technologists in complex, global engineering environments
Expert-level ServiceNow experience and leading delivery of ServiceNow IT Workflows’ solutions, with depth in ITSM Request Workflows; ITOM, Dev Ops, and Sec Ops experience
Certifications or Trainings associated with ServiceNow capabilities, ServiceNow Architecture and/or Implementation Specialist in one or more modules (SecOps, IRM, ITSM, ITOM, ITAM)
Demonstrated ServiceNow AI use case and development experience
Experience developing or leading cross-functional teams of technologists
Experience with hiring, developing, and recognizing talent
Experience leading a product as a Product Owner or Product Manager
Practical cloud native experience
Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field

Nice To Haves

Experience working at code level

Responsibilities

Leads ServiceNow technology and process implementations to achieve functional technology objectives
Makes decisions that influence teams’ resources, budget, tactical operations, and the execution and implementation of processes and procedures
Carries governance accountability for coding decisions, control obligations, and measures of success such as cost of ownership, maintainability, and portfolio operations
Drives the strategy and implementation of services in one or more areas across IT powered by the ServiceNow platform
Delivers ServiceNow technical solutions that can be leveraged across multiple businesses and domains
Lead Agile product teams that will deliver enterprise product services and capabilities, aligned to our standards, objectives and product vision
Build with a Secure-First and AI mindset, and manage key relationships as part of the client solutions’ team and across the firm, and empower high performing, self-directed teams to deliver successfully
Influences peer leaders and senior stakeholders across the business, product, and technology teams
Champions the firm’s culture of diversity, opportunity, inclusion, and respect