Director of Software Engineering (Fares Technology)

Massachusetts Bay Transportation Authority•Boston, MA

1d•Onsite

About The Position

The Director of Software Engineering is responsible for ensuring quality custom software development by managing software engineering operations, process, standards and rituals. The Director of Software Engineering manages a team practicing adapted Agile development in a DevOps environment. Currently, all infrastructure is infrastructure-as-code hosted in Amazon Web Services (AWS); almost all software is written in Elixir. The Director of Software Engineering encompasses technical management, operational planning, mentorship and growth, culture development, internal stakeholder management, internal project management, and ensuring adherence to modern software development principles.

Requirements

Bachelor's degree from an accredited institution.
Seven (7) years of experience in agile software development environment.
Five (5) years of supervisory, managerial, and/or leadership experience.
Experience with 2+ programming languages from the TIOBE top 20.
Experience with Infrastructure-as-Code (IaC).
Experience with APIs / microservices / Service-Oriented Architecture (SOA).
Ability to work in a primarily sedentary environment as significant periods of time spent at a desk and on a screen.
A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
An associate’s degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
A master’s degree in a related subject substitutes for two (2) years of general experience.
A nationally recognized certification, or statewide/professional certification in a related field substitutes for one (1) year of experience.
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
Ability to provide internal and external customers with courteous and professional experiences.
Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op.
Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.
All employees must be legally authorized to work in the United States and on an unrestricted basis.
The MBTA does not have an employer work sponsorship program.
However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply.
Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview.
Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position.
Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview.
In addition, Human Resources may require documentation supporting the request.
However, should you need to reschedule, you will need to contact your Recruiter directly by email.
Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
The MBTA makes reasonable accommodations for applicants with disabilities.
If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or [email protected] .

Nice To Haves

Management experience directing design-led software development teams (where the digital product is not the core service of the organization as a whole).
Experience in public sector, transportation agency, and/or civic technology team.
Experience developing code as part of an open-source project.
Experience with Terraform/OpenTofu.

Responsibilities

Ensure the software engineering function for the department is reliable, secure, and responsive to the needs of internal teams.
Ensure the software engineering standards are documented and communicated throughout the function.
Work closely with the software engineering infrastructure teams to ensure compliance with process and data controls.
Document and share the software engineering operating model.
Manage the financial processes for the engineering function, including reviewing financial statements for accuracy, participate in developing pro forma, inform operating budget, support development of capital improvement project budgets, and approve budgeted procurements.
Provide leadership, guidance, and direction to Deputy Directors, Technical Leads, and senior engineering managers.
Oversee and establish best practices for people management, including retention, hiring, and performance management for the engineering function.
Collaborate with other projects and programs on joint recruitment efforts.
Support the professional development of direct reports and junior staff, including individual contributors and technical leads, helping them navigate their challenges, and ensuring they have the necessary skills and resources.
Foster collaboration between different functional groups ensuring that technical staff work effectively with product managers, researchers, writers, and designers.
Inform and incorporate strategic plan goals into team processes, monitor status of action items and report status to stakeholders within the department and across the authority.
Define and articulate standards for software engineering and technology is developed to enhance public service delivery.
Oversee risk mitigation through quality assurance programs and compliance with MBTA policies.
Investigate and report incidents related to safety or quality concerns to appropriate departments.
Partner with MBTA Information Security to maintain compliance and observability standards.
Refine internal policies in line with security best practices and cloud/software development standards.
Be a committed, vocal, collaborative member of Engineering Leadership and push for improvemets in any/all dimensions of our work.
Participate in on-call rotation for technology systems and services.
Perform all other duties and projects that may be assigned.
Directly supervise one or more teams of software engineers.