Director of Social Work - Fraser Villa

Trinity Health•Fraser, MI

About The Position

To plan, organize, develop, and direct the overall operation of the Social Services Department in accordance with current federal, state, and local standards, guidelines, and regulations along with established policies and procedures and as may be directed by the Administrator, to meet medically-related emotional and social needs of the resident. ESSENTIAL FUNCTIONS Know, understand, incorporate, and demonstrate the Mission, Vision, Values and Guiding Behaviors of Trinity Health and Trinity Senior Living Communities in behaviors, practices, and decisions. Consistently demonstrate (leads by example) Sanctuary Values to all internal and external customers (residents, visitors, volunteers, and associates.) Create and maintain an atmosphere of warmth, propagating a calm environment throughout the community. Actively participates / intervenes with direct care as needed and as a role model in ongoing Sanctuary Training of personnel. Establish and/or maintain departmental procedures that support the necessary operational functions for the Social Services Department. Maintain department budget, place orders for equipment and supplies as necessary. Determine departmental staffing requirements and assist in the recruitment, interviewing, and selection of personnel for the Community or Department. Monitor department work hours (including vacation and holiday schedules), personnel (if applicable), work assignments, etc., to ensure proper workflow and adequate staffing levels in compliance with state minimum regulations and sanctuary budgeted PPD hours. Evaluate, develop, mentor, coach, counsel and discipline department staff. Supports community personnel from other departments through coaching and mentoring to help achieve optimum standard of excellence. Addresses issues of concern through courageous conversation and notifies department manager of any interactions requiring attention. Participate in community surveys and when necessary develop a plan of correction for department deficiencies. Assume the authority, responsibility and accountability of directing the social service department and its programs. Participate in planning related to resident, family, and community interests. Participate in discharge planning, development and implementation of social care plans and resident assessments. Perform administrative duties such as completing medical forms, reports, evaluations, studies, charting, arranging transportation, etc., as necessary, coordinating activities with other departments as necessary. Promotes optimum transition of resident for appropriate and safe placement for discharge. Provides ongoing communication with resident and responsible persons of progress/status during stay. Provide information to the resident/family on Medicare/Medicaid as well as other financial assistance programs available. Provide consultation to staff, community agencies, etc., in efforts to solve resident concerns through the development of social service programs. Keep abreast of economic conditions/situations, recommending adjustments that assure continued provision of daily social services. Assure social service progress notes are informative and descriptive of the services provided as well as the resident's response(s) to the service. Review and develop a plan of correction for social service deficiencies. Provides information and education for residents and responsible person on Advanced Directives to support informational needs. Collaborate with Interdisciplinary team related to advance directives and assures medical records are compliant with the completion. Serve on, participate in, and attend various committees of the community (i.e., Infection Control, Policy Advisory, Pharmaceutical, MDQI, etc.) as required or appointed by the Administrator/Executive Director. Provide written and/or oral reports regarding social service programs and activities as directed by such committee(s). Conduct grievance tracking and report out in the appropriate meeting. Evaluate and implement recommendations as they may pertain to social services. Participate in resident/group council meetings as requested and provide support services to such council. Forecast needs of the department. Assist in preparing and planning the social services department budget, making adjustments as necessary. Maintain current written records of department expenditures and cost reports. Respect residents’ rights, including maintaining the confidentiality of all resident care information, knocking before entering a resident's room, and ensuring all social services personnel are knowledgeable of the residents' responsibilities and rights including the right to refuse treatment. Review resident complaints and grievances, making written/oral reports indicating what action(s) were taken to resolve them. Investigate and submit accident/incident reports to Human Resource within 24 hours after occurrence. Must function independently, make independent decisions, demonstrate flexibility, personal integrity and ability to work effectively with residents and personnel.

Requirements

Must possess a bachelor's degree in social work or a human service field including but not limited to sociology, special education, rehabilitation counseling, or psychology along with one year of supervised social work experience in a health care setting working directly with individuals.
Must be licensed as a Social Worker in this State.
Must be knowledgeable of state regulations and guidelines related to long-term care and specifically regarding social worker responsibilities. (i.e. MDS, Discharge Planning, Advance Directives, etc.)
Must have one to two years’ experience in a supervisory capacity in a hospital, skilled nursing care community, or other related medical community
Must lead by example and possess superior customer service skills and professionalism
Flexibility to adapt to ongoing change and work in a fast-paced, customer driven environment.

Nice To Haves

Previous experience working in long-term care or with the geriatric population preferred

Responsibilities

Plan, organize, develop, and direct the overall operation of the Social Services Department
Meet medically-related emotional and social needs of the resident
Demonstrate the Mission, Vision, Values and Guiding Behaviors of Trinity Health and Trinity Senior Living Communities
Create and maintain an atmosphere of warmth
Establish and/or maintain departmental procedures that support the necessary operational functions for the Social Services Department
Maintain department budget, place orders for equipment and supplies as necessary
Determine departmental staffing requirements and assist in the recruitment, interviewing, and selection of personnel
Monitor department work hours, personnel, work assignments, etc., to ensure proper workflow and adequate staffing levels
Evaluate, develop, mentor, coach, counsel and discipline department staff
Support community personnel from other departments through coaching and mentoring
Address issues of concern through courageous conversation and notifies department manager of any interactions requiring attention
Participate in community surveys and when necessary develop a plan of correction for department deficiencies
Assume the authority, responsibility and accountability of directing the social service department and its programs
Participate in planning related to resident, family, and community interests
Participate in discharge planning, development and implementation of social care plans and resident assessments
Perform administrative duties such as completing medical forms, reports, evaluations, studies, charting, arranging transportation, etc.
Promote optimum transition of resident for appropriate and safe placement for discharge
Provide ongoing communication with resident and responsible persons of progress/status during stay
Provide information to the resident/family on Medicare/Medicaid as well as other financial assistance programs available
Provide consultation to staff, community agencies, etc., in efforts to solve resident concerns through the development of social service programs
Keep abreast of economic conditions/situations, recommending adjustments that assure continued provision of daily social services
Assure social service progress notes are informative and descriptive of the services provided as well as the resident's response(s) to the service
Review and develop a plan of correction for social service deficiencies
Provide information and education for residents and responsible person on Advanced Directives to support informational needs
Collaborate with Interdisciplinary team related to advance directives and assures medical records are compliant with the completion
Serve on, participate in, and attend various committees of the community
Provide written and/or oral reports regarding social service programs and activities
Conduct grievance tracking and report out in the appropriate meeting
Evaluate and implement recommendations as they may pertain to social services
Participate in resident/group council meetings as requested and provide support services to such council
Forecast needs of the department
Assist in preparing and planning the social services department budget, making adjustments as necessary
Maintain current written records of department expenditures and cost reports
Respect residents’ rights, including maintaining the confidentiality of all resident care information
Review resident complaints and grievances, making written/oral reports indicating what action(s) were taken to resolve them
Investigate and submit accident/incident reports to Human Resource within 24 hours after occurrence
Function independently, make independent decisions, demonstrate flexibility, personal integrity and ability to work effectively with residents and personnel