Director of Social Services - Safety Net

Elder Care•Brooklyn, NY

21d•Onsite

About The Position

Plans, organizes and coordinates the operations of the program by performing the following functions directly or through delegation to appropriate subordinate staff members. This role involves managing departmental projects, policies, and procedures, supervising social work staff, students, and volunteers, and providing direct case management services to clients. The position also requires outreach to the community, representing the organization, performing client intake, maintaining client records, managing program budgets, and ensuring compliance with organizational standards and mandatory trainings.

Requirements

Master's degree in Social Work (MSW) required
At least two years of case management services to elders living in the community
Experience in supervising the social work staff, students and volunteers
Experience interviewing and training employees
Experience planning, assigning, and directing work
Experience appraising performance
Experience rewarding and disciplining employees
Experience addressing complaints and resolving problems
Computer literate
Excellent verbal and written skills
Excellent customer service skills
Able to multi-task and work independently with a great attention to detail

Nice To Haves

SIFI certified preferred

Responsibilities

Develops, implements and maintains departmental projects, policies and procedures, objectives, quality assurance and environmental standards, in conjunction with Programs Director.
Reviews completed projects, makes recommendations, and reports on program activities to Programs Director.
Assigns and coordinates work projects.
Supervises social work staff.
Supervises students.
Supervises volunteers
Provides case management services to clients, including assessment; information and referral; applications for entitlements and benefits; developing case plans; arranging for, and monitoring, provision of services; advocacy on behalf of clients; counseling.
Organizes and follows up on outreach to community.
Represents the organization at community meetings, committees, and inter-agency councils.
Performs client intake duties by phone or walk-in.
Takes information from client or collateral (e.g., family members, physician, etc.) to determine eligibility and need.
Continues to maintain and enhance knowledge about entitlement programs, benefits and resources for our specific client population.
Maintains case notes and records, and required documentation, according to departmental standards and/or regulatory requirements.
Prepares statistical and other reports, as required.
Manages program budget.
Manages completion of reports to funding sources.
Manages NY Times Neediest Program for Selfhelp.
Participate in staff meetings and in-service trainings.
Performs other related duties as assigned or requested.
Adheres to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
Adheres to the organization’s policy in regards to absenteeism and appearance and health and safety standards.