Director of Social Services

The Salvation Army Southern California•Spokane, WA

8d•Onsite

About The Position

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community! The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we’re committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

Requirements

A master’s degree or higher in social work or related field
A bachelor’s degree in social work or related field is acceptable with 8 years of progressively responsible management and supervisory experience in the combined fields of social work, personnel, and fiscal management
Pass a Criminal Background Check
Possess a Driver License with clear driving record; ability to clear a Motor Vehicle Records check, including must be at least 21 years of age
Successfully complete TSA Driver Training upon hire and annually thereafter
Have or obtain First Aid & CPR certification and Bloodborne Pathogens training
Knowledge of social services and local resources
Be sensitive and understand the comprehensive mission of The Salvation Army
General knowledge of business protocols
Must have good customer service skills, networking skills, and the ability to positively represent The Salvation Army
Able to be flexible and available to meet the needs of the programs, staff, and The Salvation Army
Experience administering, developing, and complying with private and public funding
Experience recruiting and supervising staff, interns, practicum students, and volunteers
Possess leadership attributes to develop a robust program and strong staff
Motivate, coach, and mentor staff with the ability to provide on-going staff development
Ability to empathize with and advocate for low-income and vulnerable people and to maintain professional boundaries and confidentiality
Have excellent interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population
Excellent written, verbal and interpersonal skills
Have a positive and professional demeanor when relating to participants, staff, and agencies. Directors are expected to set an example for other staff and volunteers.
Possess time management skills
Ability to work with diverse populations
Working knowledge of Microsoft Office Suite and other software
Working knowledge of integrated database applications and ability to use new software programs with basic training.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Ability to operate telephone
Ability to operate a desktop or laptop computer
Ability to lift up to 25 lbs.
Ability to access and produce information from a computer
Ability to understand written information

Nice To Haves

5 years supervisory experience preferred

Responsibilities

Overall supervision of Community Services, Family Emergency Shelter, Stepping Stones Transitional Housing, Housing Stabilization and Empowerment, Homeless Families Coordinated Assessment, Housing and essential needs, Warming Centers, volunteers, interns and work study and Service Coordinators
This is a working director position to offset daily workloads or staffing vacancies. The director must be able to fill in for absent staff (including providing direct services) vacancies or find replacement staff within budget and reason. The Director is responsible for knowing each of the Social Servies programs within work scope and length of time that is reasonable
Directly supervise Social Servies staff, volunteers, interns, and practicum students
Responsible for Social Services program development and design
Responsible for all contract management, processing, implementation, guidelines, reporting and administration using the TSA TSAMM as a minute meetings tool
Management includes processing contracts for signature and requesting Insurance certificates. Implementation includes developing or revising policies and procedures to be in compliance and training staff.
Responsible for meeting deadlines
Provide strategic analysis, research, and planning for Social Services
Ensure that data is being collected to support the programs and development. Analyze the data to ensure that programs are assisting participants, meeting goals/outcomes and that data is accurate. Analyze data for gaps in services and needed changes in processes.
Assist with development of jobs and job descriptions for staff, interns, practicum students, and volunteers
With the support of Human Resources, ensure recruitment needs are met for the Social Services programs including onboarding and training
Networking and representing The Salvation Army, including providing leadership roles, assisting with community planning, and encouraging participation of other Social Services staff
Network the Social Servies programs with other Salvation Army programs
Maintain and develop surveys to monitor Continuous Quality Improvement (CQI), gather data, and collect stories
Certify direct payments on behalf of participants and monitor accuracy and budget
Enforce and develop policies and procedures (including operations manuals) within The Salvation Army policies and procedures and social services standards, law, WACs, licensing, and contract requirements
Maintain and apply for licenses as needed and as required by law
Provide regular staff meetings and training, including review of policies and procedures and providing for Continuous Quality Improvement (CQI)
Advocate for participants, programs, and The Salvation Army, including keeping informed about changes to programming, funding, and legislation
Create partnerships, collaborate with other entities, and coordinate resources
Supervise the management, retrieval, and destruction of records within established guidelines
Manage appeals and grievance of program participants
Develop and manage a needs assessment survey to assist in future development of the Family Resource Campus and other Salvation Army programs
Available for program emergencies and staff vacancies
Ensure staff and volunteers are trained and following TSA and Spokane safety policies and practices
Perform other job-related duties as assigned