Director of Social Programming (On-Site)

CC Apartment Managers•The Bronx, NY

40d•Onsite

About The Position

The Social Programming Director is responsible for overseeing all social services support and programming for residents. This role is critical to the provision of services at Edenwald as it serves as the bridge that connects residents, on-site property management, case management services and community services and programming. The Director will have experience in providing direct services/case management, as well as a background in community programming and services. The Director will use their knowledge of the residents’ needs -- from both the Needs Assessment and communication with residents and resident leaders -- to bring innovative programming to the property to complement the case management and other general social services support provided by existing nonprofit service providers at the site. Responsibilities include, but are not limited to: Assisting the nonprofit provider in the development and implementation of the resident needs assessment. Identifying and documenting the services provided by nonprofits in and around Edenwald Houses. They will remain informed on these services so that there is always an up-to-date list of services and providers. Serving as a liaison to community agencies, network with community providers, and seek out new (fee and no-cost) services available to clients. Establishing and maintaining a good working relationship with the nonprofit service providers in and around Edenwald Houses, and develop a system of referrals to these providers, potentially including the establishment of MOUs to support resident referrals. Identifying resident needs, determine the programs that can fit those needs and identify service providers in the area and develop and award grants to deliver services to Edenwald Residents. Collaborating with the third-party Development team C+C/L+M departments such as Community Investment, Social Services, Community Affairs, and other staff to create a social service plan with budget and performance metrics. Compiling and reporting on metrics of programs and services provided. Developing and maintaining a Resource Directory that includes a listing of state and/or local service providers that resident can contact for assistance.Consulting and collaborating with tenant associations in identifying residents’ needs, advocacy efforts while developing educational and wellness programs. Reporting to the Director of Social Services with indirect supervision from the Community Investment Manager and the Edenwald General Manager. Undertaking direct resident services as detailed in the Social Service Coordinator position responsibilities Coordination and communication with NYCHA Community Development and Real Estate

Requirements

Bachelor’s degree in social work or related field, preferred Master's degree in business administration, social work, or related field, preferred
5+ years of industry experience.
5+ years’ in a leadership role within social services, preferred
Proficiency in MS Office Suite including Word, Excel, and Outlook
Experience working with a supportive tenant base
Proven experience in program management within residential tenant environment.
Proven management skills.
Prior experience managing a team.
Understanding of project management.
Must have strong oral and written communication skills
Ability to proactively anticipate and solve problems
Must possess strong organizational skills with attention to detail

Responsibilities

Assisting the nonprofit provider in the development and implementation of the resident needs assessment.
Identifying and documenting the services provided by nonprofits in and around Edenwald Houses.
Serving as a liaison to community agencies, network with community providers, and seek out new (fee and no-cost) services available to clients.
Establishing and maintaining a good working relationship with the nonprofit service providers in and around Edenwald Houses, and develop a system of referrals to these providers, potentially including the establishment of MOUs to support resident referrals.
Identifying resident needs, determine the programs that can fit those needs and identify service providers in the area and develop and award grants to deliver services to Edenwald Residents.
Collaborating with the third-party Development team C+C/L+M departments such as Community Investment, Social Services, Community Affairs, and other staff to create a social service plan with budget and performance metrics.
Compiling and reporting on metrics of programs and services provided.
Developing and maintaining a Resource Directory that includes a listing of state and/or local service providers that resident can contact for assistance.
Consulting and collaborating with tenant associations in identifying residents’ needs, advocacy efforts while developing educational and wellness programs.
Reporting to the Director of Social Services with indirect supervision from the Community Investment Manager and the Edenwald General Manager.
Undertaking direct resident services as detailed in the Social Service Coordinator position responsibilities
Coordination and communication with NYCHA Community Development and Real Estate