Director of Social Programming & Member Experience

St Ives Country Club•Johns Creek, GA

About The Position

The Director of Social Programming & Member Experiences plans, develops, coordinates, and executes the Club’s social events, seasonal activities, special dining experiences, and member engagement programs. The role focuses on creating memorable experiences, strengthening member satisfaction and retention, and fostering a welcoming Club community. The Director collaborates with Club departments, management, and the Board’s House & Social Committee to support successful event execution, effective communication, and responsible financial management.

Requirements

Minimum of 3–5 years of experience in event planning, hospitality, or related operations.
Proficiency in Microsoft Office applications and ability to learn Club management software.
Strong organizational, communication, leadership, and customer service skills.
Demonstrated experience managing event logistics, budgets, vendors, and multiple competing priorities.
Creative, detail-oriented, and adaptable, with the ability to maintain professionalism in a fast-paced hospitality environment.

Nice To Haves

Experience in a private club or member-focused environment.
Bachelor’s degree in Hospitality Management, Event Management, or a related field.

Responsibilities

Develop and manage the annual social calendar, including signature events, seasonal celebrations, pool parties, children’s activities, special dining experiences, and member programming.
Create event concepts, themes, entertainment, décor, and activities that encourage participation and enhance the Club experience.
Coordinate event logistics, staffing, menus, pricing, and service expectations with the Food & Beverage Director, Executive Chef, Catering Director, and other department heads.
Develop and monitor the annual House & Social operating budget with the Controller.
Prepare event Profit & Loss reports, evaluate participation and financial performance, and identify programming and cost-efficiency improvements.
Serve as staff liaison to the Board’s House & Social Committee, supporting initiatives, coordinating meetings, and preparing meeting minutes.
Identify, negotiate with, and coordinate vendors, entertainers, and service providers, including contracts, scheduling, setup, and event requirements.
Prepare and oversee Banquet Event Orders, event reservations, seating arrangements, member billing, and related administrative details.
Provide on-site event oversight, including setup, member check-in, vendor coordination, service execution, and breakdown.
Coordinate SIWGA events with the Head Golf Professional and designated group representatives.
Oversee seasonal and holiday decorations throughout Club facilities, including vendors, supplies, installation, and removal.
Partner with the Communications/Marketing Director to promote events, prepare programming content, and capture appropriate photos and videos for member communications.
Coordinate Member & Staff Care Services, including recognition and gestures for significant life events, illness, and bereavement.
Maintain event records, including budgets, contracts, planning materials, member feedback, and post-event evaluations.
Attend management meetings, respond professionally to member inquiries, and communicate effectively across Club departments.
Direct and supervise assigned event support staff when applicable, and perform other duties as assigned.