Director of Shelter Services

Community Bridges, INC•Mesa, AZ

About The Position

The Director of Shelter Services is responsible for providing guidance and oversight for the CBI’s Arizona statewide shelter programs. This position will offer guidance and support to key management staff to ensure optimal program performance and staff productivity for Regional Behavioral Health Programs, City, County and Housing and Urban Development (HUD) funded programs. The director will work closely with the Senior Director of Housing and Community Integration to develop, implement and maintain shelter services including support services, operations and shelter grant management. The position requires routine meetings with leadership, including but not limited to, Senior Directors, Associate Directors and, key management staff to monitor the shelter requirements. This position requires frequent coordination with Patient Centered Medical Homes (PCMH) and crisis facilities to ensure referrals and enrolled members receive the appropriate care and coordination. The director will review data and outcomes with key leaders to ensure program goals and contract compliance are met. The director will assist with the development of policies, workflows, desktop procedures and other program agreements as needed to ensure contract compliance. The director will conduct routine meetings with leaders to develop workplans that provide key updates on the success of programs and address barriers as they arise. In addition, the director will participate in the weekly leadership meeting to ensure leaders are addressing and reviewing agency policies with staff during staff meetings. The Director of Shelter Services is responsible for ensuring leaders overseeing grant funded programs are adhering to grant requirements, participating in the grants management process which includes time and effort, and pre-invoicing process, budget tracker reviews and reporting. The director will work closely with the Grant and Resource Development department to ensure grant programmatic requirements are met. The position will interface with external stakeholders and internal partners and will act as a representative for Community Bridges, Inc. (CBI), displaying professionalism in all interactions. The position requires interfacing with key stakeholders during designated monthly meetings, Community Advisory Committee meetings, council meetings, and other designated meetings. Each area below is defined by specific function as it relates to policy, process, and the governing rules set forth by the Department of Behavioral Health Services (DBHS), Regional Behavioral Health Authority (RBHA), Office of Behavioral Health Licensure (OBHL), and the Code of Federal Regulations. Each employee will be held accountable and responsible for fulfilling each of these duties as well as having the capability to carry them out.

Requirements

High school diploma or GED required.
Three to five (3-5) years of successful experience in leadership over programs and grant management required.
Proven success with large-scale initiatives, change management, and culture shifts required.
Demonstrated experience directing and implementing new systems and processes to enhance internal operations and organizational effectiveness required.
State of AZ Driver’s License (Valid and in good standing)
Clear 39-month Motor Vehicle Record
Behavioral Health Technician (BHT) in accordance with A.A.C. R9-10-101.33 and CBI Clinical Policies and Procedures

Nice To Haves

Bachelor’s Degree or higher in a behavioral health related field preferred.
Previous experience in a municipal, non-profit and/or grant making organization preferred.
Previous experience successfully administering grant funds is preferred.

Responsibilities

Provide guidance and oversight for CBI’s Arizona statewide shelter programs.
Offer guidance and support to key management staff to ensure optimal program performance and staff productivity for Regional Behavioral Health Programs, City, County and Housing and Urban Development (HUD) funded programs.
Develop, implement and maintain shelter services including support services, operations and shelter grant management.
Conduct routine meetings with leadership to monitor shelter requirements.
Coordinate with Patient Centered Medical Homes (PCMH) and crisis facilities to ensure referrals and enrolled members receive appropriate care and coordination.
Review data and outcomes with key leaders to ensure program goals and contract compliance are met.
Assist with the development of policies, workflows, desktop procedures and other program agreements as needed to ensure contract compliance.
Conduct routine meetings with leaders to develop workplans that provide key updates on the success of programs and address barriers as they arise.
Participate in weekly leadership meetings to ensure leaders are addressing and reviewing agency policies with staff during staff meetings.
Ensure leaders overseeing grant funded programs are adhering to grant requirements.
Participate in the grants management process which includes time and effort, pre-invoicing process, budget tracker reviews and reporting.
Work closely with the Grant and Resource Development department to ensure grant programmatic requirements are met.
Interface with external stakeholders and internal partners and act as a representative for Community Bridges, Inc. (CBI), displaying professionalism in all interactions.
Interface with key stakeholders during designated monthly meetings, Community Advisory Committee meetings, council meetings, and other designated meetings.