Director of Shared Services Human Resources (Community Colleges)

The State University of New York•Albany, NY

7d•Hybrid

About The Position

The Director of Shared Services Human Resources provides strategic leadership and operational oversight for the consolidated human resources functions across two partner community colleges within a 60-mile radius of SUNY System Administration. Reporting matrixed into SUNY System Administration Leadership (Senior Associate Vice Chancellor of HR) and at the direction of the Presidents of both host institutions, the Director leads the implementation of a new shared services model by providing an on-site presence to each campus. This position is an exciting opportunity to create scalable strategic leadership and systems to support the distinct missions of each community college. This role is responsible for driving operational alignment, efficiency, and service excellence across both campuses in all core HR domains including talent acquisition, labor and employee relations, benefits administration, payroll, compliance, performance management, and diversity, equity, and inclusion (DEI). The Director serves as the strategic bridge between campus-level operational needs and SUNY System Administration governance, leveraging HR analytics and modern technologies to streamline processes, harmonize policy application, and foster an agile, inclusive workplace culture across both institutions.

Requirements

Bachelor's degree
Minimum of 5 years of progressively responsible HR, employee relations, or labor relations experience, with proven leadership experience in a public sector or higher education setting.
Direct, hands-on experience navigating unionized environments in the public sector and interpreting multi-layered collective bargaining agreements.
Demonstrated expertise in federal/state employment law, civil rights regulations, and multi-site or matrixed organizational structures.

Nice To Haves

Master's degree or higher
Professional HR Certification (SHRM-CP/SHRM-SCP, PHR/SPHR).
Prior experience managing a shared services model, regional multi-site operations, or community college administration within New York State.
Proficiency with enterprise HRIS platforms.

Responsibilities

Serve as a member of the President's executive staff for each partner campus, providing strategic decision-making and organizational planning.
Advise senior leadership and staff as a subject matter expert in contract interpretations, labor law, and other related areas.
Lead, mentor, and organize the campus HR teams supporting two distinct community college campuses, establishing standardized workflows and cross-functional coverage models.
Serve as a key partner connecting SUNY System Administration HR and campus leadership, exploring and identifying opportunities to implement best practices across all organizations.
Champion the integration of unified HRIS technology, automated workflows, and data analytics across each campus to optimize payroll, time tracking, and records management while delivering actionable insights to campus executives.
Serve as the lead HR contact for union-related matters across each partner college.
Manage union grievances, lead or participate in labor-management meetings, and ensure consistent, equitable application of applicable collective bargaining agreements (CBAs).
Oversee investigations into employee complaints, disciplinary matters, and grievances across both campuses in accordance with state laws, SUNY policies, and labor agreements.
Oversee campus compliance with New York State public officer requirements including financial and ethics rules, honoraria/outside activity approvals, and mandatory compliance trainings.
Direct and develop industry-leading opportunities for staff training and development to encourage the growth of all campus staff members.
Direct talent acquisition strategies to attract, hire, and retain high-quality faculty, adjuncts, staff, and administrators.
Operationalize SUNY's commitment to diversity, equity, and inclusion by embedding culturally competent practices into recruitment, performance evaluations, and employee retention initiatives across each institution.
Identify opportunities to consolidate redundant practices, harmonize disparate campus HR guidelines, and standardize onboarding/offboarding experiences across each campus.

Benefits

NYS health insurance
free dental and vision coverage
competitive retirement options
tuition assistance
parental leave at full pay
generous vacation, sick, and holiday time
13 days of paid holidays per year
21 days of vacation
21 days of sick time accrued each year
Retirement: The choice between a fully funded pension plan and a self-driven defined contribution plan, along with two supplemental plans to increase your ability to save for retirement.
Health Insurance: Several health insurance options at an affordable cost that provide full coverage without mandatory deductibles.
Time Off: Paid time off with separate vacation and sick leave accruals up to 21 days a year for each category. Additional paid leave policy options for childbirth, adoption, elder care, and other family care situations.
Flexible Working Arrangements: Flexible working arrangements, including hybrid schedules, are available depending on position.