Director of Human Resources

MML Hospitality•New Orleans, LA

9d•Onsite

About The Position

Hotel Saint Vincent is looking for a Director of Human Resources to be the heartbeat of our team — the person who makes sure everyone from the front desk to the kitchen line feels supported, developed, and proud to work inside a New Orleans landmark. Reporting to the General Manager and sitting on the property's executive committee, you'll own every part of the employee experience: hiring people who fit our design-forward, detail-obsessed brand, building a culture worthy of a Michelin Key property, and making sure the team behind the magic is as well cared for as our guests.

Requirements

5+ years of progressive HR leadership experience, ideally at a boutique or lifestyle hotel
Working knowledge of Louisiana employment law
Experience with HRIS/payroll systems (Paylocity, ADP, Paycom, UKG, or similar)
The discretion, EQ, and conflict-resolution instincts it takes to lead people well in a fast-paced, guest-facing environment

Nice To Haves

PHR/SPHR or SHRM-CP/SCP strongly preferred

Responsibilities

Lead full-cycle recruiting for hourly and management roles across the entire hotel structure, including: Rooms, F&B, Engineering, and Sales
Build relationships with local hospitality and culinary programs to keep a strong talent pipeline flowing
Plan ahead for seasonal and event-driven staffing swings
Be the go-to person for employee concerns, conflict resolution, and investigations
Design onboarding that introduces new hires to the hotel's story, design language, and standards from day one
Run engagement programs — recognition, staff events, feedback loops — that make Hotel Saint Vincent a place people want to build a career
Keep the hotel compliant with Louisiana labor law, FLSA, ADA, FMLA, New Orleans city ordinances, and any other relevant labor regulations
Maintain personnel files, I-9 compliance, and workers' comp claims
Manage unemployment claims and represent the hotel at hearings
Oversee payroll (with Accounting), benefits enrollment, and leave management (FMLA, Disability, parental leaves)
Run market wage analysis to stay competitive in the New Orleans hospitality market
Lead the annual performance review and merit increase cycle
Build service-standard training that reflects the hotel's boutique, design-forward brand voice
Train managers on interviewing, performance management, and progressive discipline
Track required certifications, including food safety and responsible alcohol service
Sit on the property's executive committee and report HR metrics — turnover, time-to-fill, engagement — to ownership and the GM
Partner with GM and Accounting/Finance on labor budget and headcount planning