Director of Services - North Carolina
About The Position
Focused Property Inspections (FPI) is a growing multi-state inspection company providing professional residential inspection and environmental testing services. Our services include home inspections, septic inspections, wood-destroying insect inspections, radon testing, water quality testing, and other services supporting real estate transactions. As our North Carolina operations continue to grow, we are seeking a Director of Services – North Carolina to lead our field inspection team and ensure consistent quality, accountability, training, and customer service throughout the state. The Director of Services – North Carolina is responsible for the day-to-day leadership and performance of FPI's North Carolina inspection team. This is a hands-on leadership position. The Director will supervise inspectors, monitor inspection quality, assist with training and development, maintain service coverage, help resolve field and client issues, and ensure inspections are performed consistently with company policies and applicable professional and regulatory standards. The Director will work closely with company leadership and operations while serving as the primary field-services leader for North Carolina.
Requirements
- Strong knowledge of residential construction, building systems, or property inspection.
- Previous home inspection, construction, property-services, or related field experience.
- Demonstrated leadership or supervisory ability.
- Strong written and verbal communication skills.
- Ability to review technical information and make consistent, well-documented decisions.
- Comfortable working with inspection software, mobile applications, Microsoft 365, and other business technology.
- Valid driver's license and acceptable driving record.
- Ability to travel throughout FPI's North Carolina service territory as needed.
- Ability to perform the physical requirements associated with residential property inspections.
Nice To Haves
- Previous experience supervising home inspectors or other field-service professionals.
- North Carolina home inspection license.
- North Carolina WDI/WDO inspection qualifications or experience.
- Septic inspection experience or applicable North Carolina credentials.
- Radon, water-quality, environmental testing, or indoor-air-quality experience.
- InterNACHI or ASHI certifications.
- Experience with quality assurance, complaint resolution, or employee training.
- Experience managing geographically distributed field employees.
- Candidates who do not currently hold every preferred certification may still be considered. FPI values strong leadership, technical ability, professionalism, and the ability to develop additional qualifications.
Responsibilities
- Lead and supervise FPI's North Carolina inspectors.
- Maintain consistent inspection quality and adherence to company standards.
- Review inspection reports, photographs, and documentation as part of ongoing quality-control efforts.
- Coach inspectors and address performance or quality issues when identified.
- Assist with onboarding, field training, and development of new inspectors.
- Coordinate continuing education and additional service certifications.
- Help maintain adequate geographic and scheduling coverage throughout FPI's North Carolina service area.
- Monitor inspector availability, workload, and service capacity.
- Assist inspectors with difficult field situations and technical questions.
- Support investigation and resolution of client complaints.
- Conduct or coordinate re-inspections when necessary.
- Ensure proper documentation of significant field or customer-service issues.
- Monitor compliance with company procedures, inspection standards, and applicable North Carolina requirements.
- Work with Operations and company leadership to improve processes, technology, training, and service delivery.
- Help implement new inspection services, equipment, and technology.
- Maintain accountability for company-issued inspection equipment.
- Conduct inspections or provide field coverage when operationally necessary.
- Represent FPI professionally with clients, real estate professionals, contractors, employees, and industry partners.
Benefits
- Bonus based on performance
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Training & development
- Flexible work from home options available
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
