Director of Service - Telecom

Allied Universal • Glendale Heights, IL

1d • $110,000 - $150,000 • Hybrid

About The Position

Adesta, an Allied Universal® Company, is hiring a Director of Service to lead and scale regional service operations for Allied Universal Technology Services. This role is responsible for driving profitable service growth, expanding recurring revenue, and strengthening customer relationships while ensuring disciplined operational execution. The Director of Service partners with regional and national leadership to accelerate service adoption, increase market reach, and align service strategy with the company’s long-term growth objectives and core values.

Requirements

• High school diploma or equivalent
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of five (5) years of experience in successfully building and developing teams in the telecommunications, outside plant, utility or service-related industry
• Minimum of two (2) years of experience driving operational and financial metrics while demonstrating strong financial acumen
• Strong leadership, customer service, communication, and team-building skills with the ability to influence others
• Highly organized, detail-oriented, and able to manage multiple priorities under tight deadlines
• Analytical and data-driven, with experience using software-based management tools, dashboards, and KPIs
• Proficient in Microsoft 365 tools including Teams, Excel, Outlook, PowerPoint, Project, SharePoint, and Word
• Able to build effective internal and external relationships and travel up to 50% as business needs require
• Exceptional oral and written communication skills, with internal and external stakeholders

Nice To Haves

• College degree in business administration, management, or related field
• Experience in telecommunications, fiber optic network integration, or service-related industry
• Utility locating experience, including familiarity with call-before-you-dig regulations, locating equipment and skills
• Familiarity with outside plant utility construction methods
• Familiarity with fiber optic splicing and testing equipment and processes
• Professional certifications in project management or resource management (e.g., Project Management Professional (PMP), Six Sigma, Agile, Waterfall)

Responsibilities

• Own regional service operations, performance, staffing, region coverage, and customer retention
• Maintain full accountability for service execution, QA/QC standards, safety compliance, and contract adherence
• Manage regional Services P&L in partnership with the Regional Vice President and National Services team
• Build and sustain strong customer relationships while ensuring Service Level Agreements (SLAs), metrics, and contractual obligations are met
• Lead resolution of escalated service issues, minimizing customer impact and driving satisfaction
• Drive service growth through attach rates, renewals, MAC agreements, and expansion of service contracts
• Lead, hire, develop, and retain Service Managers and regional service teams
• Establish performance goals, development plans, and accountability measures for all direct reports
• Partner with the Regional Vice President on performance evaluation, compensation, and organizational effectiveness

Benefits

• Pay: $110,000 - $150,000 annually
• 20% bonus potential
• $195 biweekly auto allowance
• gas card
• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually
• five sick days
• four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED