Director of Security

Four Seasons Hotels and Resorts•Naples, FL

4d•Onsite

About The Position

The Director of Security will lead our Security team and ensure the safety and security of all employees, guests, residents, and resort property assets. This person must demonstrate high standards, uncompromising ethics and genuine care and concern for the consistent well-being of all.

Requirements

College degree preferred, equivalent work experience required.
Minimum 3-5 years' experience in a security management position.
Ability to walk long distances during patrolling and standing for long periods of time.
Fluency in English, with excellent written communication skills.
Ability to remain calm during challenging situations while working in a fast-paced environment.
Confident presentation skills and/or training sessions for employees or property leadership.
Must possess creative problem-solving skills.
High attention to detail.
Consideration, patience, and a desire to help fellow employees.
An excellent service attitude and willingness to go out of the way to accommodate guests and exceed their expectations.

Nice To Haves

Experience in luxury hospitality is preferred.

Responsibilities

Select, train, schedule, discipline and direct security personnel in all aspects of security policies and procedures. Manage and supervise the day to day hotel safety team of the property to ensure the safety and security of all guests, personnel and property.
Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements.
Assist hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.
Keep abreast of developments within the hotel and community as they relate to security as well as act as a liaison with local law-enforcement agencies. Remain informed of current Federal and local laws and regulations as they relate to the hotel, particularly in areas of guest, patron and employee rights.
Work closely with the People & Culture team in managing work-related injuries.
Create and implement and train all staff on lost and found policy. Implement all policies and procedures regarding security and safety.
Take an active role in the development and implementation of the hotel's fire plan.
Conduct training related to the hotel's emergency procedures.
Develop a yearly budget for the department.
Control the key, lock system, alarm system, and fire protection system.
Chair the Health and Safety Committees in the hotel.
Respond properly in any hotel emergency or safety situation.
Administer the hotel's OSHA Hazardous Communication Program.
Perform all tasks in a safe manner in compliance with OSHA regulations.
Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors while maintaining the confidentiality of the People & Culture department.