Director of Security | Full Time | Ryan Field at Northwestern University

Oak View Group•Evanston, IL

4d•Onsite

About The Position

The Director of Security is responsible for managing a team of Guest Services & Security Managers and all part-time Security Supervisors, Guards, Guest Services Supervisors, and Event Staff. The primary responsibility is ensuring a safe, secure, welcoming, and comfortable entertainment experience for our guests by planning, monitoring, directing, delegating, controlling, and managing all functions of the guest services & security department. Responsibilities include, but are not limited to, personnel management, risk management, loss prevention, fire/life safety, security/safety training, guest services oversight, investigations, working with show touring Security counterparts, budgeting, lost and found, customer service, emergency preparedness, and disaster prevention.

Requirements

Bachelor’s degree from an accredited college/university/school.
Minimum of 5-7 years of experience managing security operations in an arena, stadium, or similar public assembly facility.
Experience communicating and working as a liaison with government resources, including police and fire departments, U.S. Department of Homeland Security, FBI, and other local/state/federal resources.
Thorough knowledge of physical security systems, including CCTV, access control systems, walk-through metal detectors, and radio communication systems.
Ability to function in a fast-paced, high-pressure environment and must possess strong interpersonal skills.
Ability to work flexible schedules, including overnights, weekends, and holidays, as required.
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
Must be self-motivated and have excellent organizational skills.
Ability to work independently while also fostering a collaborative team environment.
Ability to lift and move objects and perform physical tasks as required.

Nice To Haves

Previous law enforcement experience is preferred but not required.
CPR/AED/First Aid Certification preferred.

Responsibilities

Oversee all physical security systems in the venue, including camera systems, access control, radio communications, and security software systems.
Hire and effectively manage a team of full-time and part-time employees providing 24/7 building security coverage and event needs.
Develop and maintain security and guest services policies and standard operating procedures.
Establish positive and collaborative relationships with all internal departments and government entities, including Police, Fire, EMS, etc., and schedule services as necessary.
Schedule security and guest services vendors (equipment, K-9, patrols, lost and found) as necessary.
Review and update the facility Emergency Response Plan manual and quick guide, and lead and manage all aspects of emergency preparedness programs and training.
Manage budget, approve purchases, and negotiate vendor contracts for security programs.
Evaluate requests for security support or supplies.
Manage guest inquiries and respond to guest complaints and security concerns to prevent future issues.
Serve as primary security contact to event management personnel during assigned events.
Adopt a customer service philosophy and public relations approach to the performance of all duties and establish and promote this philosophy to guest services and security staff.
Plan and provide comprehensive training for guest services and security staff.
Responsible for managing and developing employee performance with the assistance of HR.
Tracks attendance of staff according to attendance policy.
Oversee all aspects of employee personnel, including but not limited to hiring, disciplining, scheduling, and payroll.
Be present for events and other major events/games at Ryan Field.
Other duties as assigned.