Director of Security & Surveillance

Full House Resorts•Rising Sun, IN

1d•Onsite

About The Position

This role is responsible for overseeing all aspects of security and surveillance operations, ensuring regulatory compliance, and managing a team to maintain a safe and secure environment. The Director will lead initiatives related to surveillance, security operations, investigations, reporting, leadership, technology, and budget management, all while adhering to strict regulatory standards and internal controls.

Requirements

Working command of 68 IAC Title 68 for Security, Surveillance, Internal Controls, and related definitions (Articles 1, 12, 15, 25) and how they operationalize on a casino floor.
Proficiency with modern digital CCTV (VMS, analytics), camera placement/coverage standards, and evidence export/retention that meets IGC requirements.
≥99% required camera uptime; no critical blind-spots during required operations.
Strong incident command, de-escalation, and emergency management.
Proven ability to coordinate with IGC agents, local law enforcement, EMS, and property leadership.
Skilled at writing, interpreting, testing, and remediating internal controls.
Comfortable owning corrective action plans arising from IGC orders or findings.
Ability to build and interpret dashboards (incidents, response times, downtime).
Manage access-control systems.
Partner with IT on security technology risks.
Capable of briefing executives and regulators.
Coaching frontline staff.
Writing court-ready reports.
Develops managers, builds bench strength, and holds the line on standards—while keeping morale intact.
Response time to priority events.
Case closure/quality.
Recovery/ loss-avoidance.
Repeat-incident reduction.
Planning
Concentrating Amid Distractions
Directing Others
Remembering Names and Faces
Writing
Analytical Skills
Math Skills
working Rapidly
Computer Literacy
Making Decisions
Determining Colors
Reading
Working at Various Tempos
Standing (61-100% of time)
Walking or Mobility (61-100% of time)
Running (31-60% of time)
Bending/Stooping (61-100% of time)
Reaching (61-100% of time)
Speaking (61-100% of time)
Hearing (61-100% of time)
Observing (61-100% of time)

Nice To Haves

Lifting (0-30% of time)
Carrying (0-30% of time)
Pushing (0-30% of time)
Pulling (0-30% of time)
Climbing (31-60% of time)
Turning (31-60% of time)
Sitting (31-60% of time)
Kneeling (31-60% of time)
Stretching (31-60% of time)
Inside (61-100% of time)
Outside (31-60% of time)
Humidity (31-60% of time)
Hot (31-60% of time)
Cold (31-60% of time)
Wet (31-60% of time)
Hazards (Toxins, etc.) (31-60% of time)
Dry (61-100% of time)
High Places (31-60% of time)
Dirty (31-60% of time)
Changing Temperatures (61-100% of time)
Noisy (61-100% of time)
Odors (31-60% of time)
Gloves (0-30% of time)

Responsibilities

Maintain, implement, and update the property’s Surveillance Plan and related procedures.
Ensure proper management of the Commission Surveillance Room.
Lead responses to IGC inquiries, audits, disciplinary actions, and investigations.
Own Security elements of the property’s Internal Controls and coordinate timely submissions/updates.
Enforce age restrictions on the casino floor and restricted areas.
Ensure uninterrupted monitoring and recording of all gaming activities, count rooms, cage, table fills/credits, EGDs, cash handling points, and other required coverage.
Verify camera uptime and coverage meet plan requirements.
Oversee surveillance reviews supporting table fills and other cash/asset movements.
Direct real-time detection, documentation, and escalation of cheating, theft, game irregularities, and policy breaches.
Ensure proper chain-of-custody for digital media and stills.
Lead uniformed security (patrol, access control, incident response, VIP escorts, perimeter and back-of-house security).
Ensure alignment with internal controls and emergency plans.
Oversee development, drills, and execution of the property Emergency Response Plan.
Coordinate with IT and Compliance on remote access and technology-change controls.
Direct, review, and approve incident reports, interviews, evidence handling, and referrals.
Maintain metrics dashboards (incidents by type, response times, recovery values, camera downtime, false alarm rates).
Partner with Compliance on Title 31/AML observations, patron disputes, and self-exclusions/trespass enforcement.
Lead, mentor, and performance-manage Security & Surveillance managers, supervisors, and employees.
Build staffing models that ensure 24/7 coverage and succession depth.
Develop and deliver training on regulatory standards, internal controls, use-of-force continuum, de-escalation, evidence handling, and report writing.
Certify camera operators on all systems.
Foster a professional culture of discretion, confidentiality, and guest service.
Own the life cycle of CCTV and access-control systems (specs, upgrades, redundancy, uptime targets, vendor SLAs, acceptance testing).
Ensure all vendors related to gaming activity are appropriately vetted/licensed per IGC guidance.
Coordinate with Purchasing/Legal on supplier licensing requirements.
Manage departmental budgets (labor, maintenance, capital) and deliver cost-effective risk reduction.