Director of Search Strategy

PERFECTUS LABS LLC

10d•$110,000 - $120,000•Remote

About The Position

As Perfectus Labs continues to scale, we need a dedicated strategic leader responsible for ensuring our clients consistently achieve exceptional AEO results. This role exists to bridge the gap between vision and execution by owning client strategy, continuously improving our methodology, and supporting the operations team with deep AEO expertise. This is not a project management or fulfillment role. It is a strategic leadership position focused on client outcomes, service excellence, and evolving our AEO methodology.

Requirements

Deep AEO expertise.
Ability to own client strategy.
Ability to continuously improve methodology.
Ability to support the operations team.
Strategic leadership.
Focus on client outcomes.
Focus on service excellence.
Focus on evolving AEO methodology.
Experience in maintaining or improving client retention.
Experience in reducing strategic client escalations.
Experience in achieving faster time to first measurable client results (target under 45 days).
Experience in increasing client testimonials, case studies, and upgrades.
Experience in improving onboarding quality and consistency.
Experience in making ongoing improvements to methodology, SOPs, and deployment processes.
Strong partnership with Operations, Product, and Account Management.

Nice To Haves

Experience in project management.
Experience in fulfillment.
Experience in engineering.
Experience in pricing.
Experience in people management.

Responsibilities

Develop and lead onboarding strategy for every new client.
Partner with Account Managers to ensure each client has a clear roadmap for success.
Review underperforming accounts and create recovery plans.
Participate in onboarding calls, first-quarter QBRs, and strategic client escalations, while establishing the overall QBR strategy.
Help set realistic client expectations and success milestones.
Continuously evaluate client performance to identify trends and opportunities.
Develop new SOPs, playbooks, and deployment strategies as search and AI evolve.
Test new AEO techniques and recommend improvements to our methodology.
Stay current on AI search platforms, industry changes, and emerging best practices.
Improve onboarding processes and client workflows.
Build systems that identify at-risk accounts before they become client issues.
Reduce operational friction through better documentation, templates, and processes.
Ensure our delivery methodology scales as the company grows.
Serve as the company's primary AEO strategist.
Train and coach internal teams on AEO best practices.
Provide guidance to Account Managers and Operations when strategic questions arise.
Contribute educational content and internal documentation.
Provide ongoing feedback to Product based on client needs and industry trends.
Recommend product enhancements that improve client outcomes.
Partner with leadership to execute and refine the company's AEO vision.
Contribute thought leadership through articles, industry participation, and internal initiatives.