DIRECTOR OF SCALED ADVISING

Bottom Line•National, MD

1d•$100,000 - $122,000•Remote

About The Position

Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students from first-generation and low-income backgrounds as they get into college, graduate, and launch meaningful careers. For nearly 30 years, Bottom Line has provided consistent, one-on-one support to help students navigate the challenges of accessing and succeeding in college. We serve students from 9th grade through career launch through our signature programming in Massachusetts, New York City, Chicago, Ohio, Detroit, and Houston and scaled supports available nationwide. Our vision is to create a far-reaching ripple effect, launched by the transformative power of a college degree and a mobilizing first career, that uplifts individuals, families, and entire communities. When you join Bottom Line, you will become a part of a team that combines passion with expertise to advance equity and opportunity for degree-aspiring students. In our dynamic, results-driven environment, your contributions will help shape brighter futures and stronger communities.

Requirements

Bachelor's degree or equivalent experience.
8+ years of progressive experience in college access, college success, or comparable youth-serving programs, with at least 3 years in a leadership role.
Demonstrated track record leading advising teams in distributed, virtual, or scaled-delivery contexts.
Subject matter expertise across college access, financial aid, college persistence, and or early-career launch, particularly for first-generation and low-income students.
Experience leveraging technology, behavioral science, and/or AI tools in student-facing programming.
Strong analytical skills; comfort using engagement data, outcome metrics, and student feedback to inform program decisions.
Excellent written and verbal communication skills; able to represent Bottom Line credibly to advisors, students, partners, funders, and executive audiences.
Ability to partner cross-functionally and lead through influence, including with peers in Strategy & Fidelity, Program Operations, and Transformation.
Work authorization required.
Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values

Nice To Haves

Prior experience leading scaled or virtual advising at scale.
Familiarity with advising, communications, and CRM platforms used in scaled student support (for example, Mainstay or Element451 texting platforms and Salesforce / NPC or comparable systems).
Familiarity with AI agents, chatbots, or behavioral-science / nudge research applied to youth audiences.
Experience working in research, evaluation, or RCT-readiness contexts.
Lived experience or deep professional relationships in first-generation and low-income communities.

Responsibilities

Set the strategy, quality standards, and operating model for Bottom Line's national scaled advising across Bluprint (scalable, light-touch advising through digital tools, targeted outreach, and on-demand human support) and Get Schooled (free, digital-first college and career guidance through personalized texting, content, and on-demand human and AI-supported advising).
Define expectations for advisor practice, communication cadence, student experience, and case management across all virtual channels.
Set student outcome targets (engagement, persistence, satisfaction) and operating KPIs that guide team performance.
Lead the ongoing evolution of the scaled advising model, ensuring it scales without losing relational quality and that emerging modalities (for example, AI-driven first-line response and expanded scaled supports) are integrated thoughtfully.
Design scalable processes and playbooks that enable scaled advising delivery for new partnerships (for example, onboarding, rostering, communications setup, escalation pathways, and reporting), ensuring consistent quality as we grow.
Drive efficiencies in workflows and case management across virtual services (for example, intake, triage, documentation, and handoffs), reducing advisor burden and improving response time and student experience.
Ensure alignment with the Bottom Line Way and program fidelity expectations defined by the MD, Program Strategy & Fidelity.
Guide the scaled student communications approach across virtual channels (for example, text-based outreach and nudges), ensuring messages are timely, student-centered, and aligned to advising practice and program guidance.
Partner with the MD, Program Strategy & Fidelity to ensure scaled communications content reflects program guidance and resonates with students, including common topics such as financial aid, applications, college success, and early career.
Define escalation pathways and guidance for when automated supports can be used and when human advisors must be the primary point of contact, protecting relationship-based advising and student safety.
Serve as the Programs team's liaison to the Transformation team for advising tools, surfacing needs and ideas, translating advisor and student feedback into requirements, and coordinating user testing and rollout readiness.
Monitor scaled communications performance (for example, reach, response rates, and key student outcomes), identify content and workflow gaps, and recommend improvements to the CPO, MD, Program Strategy & Fidelity, and cross-functional partners.
Lead the Scaled Advising sub-team, including the Scaled Advising Senior Manager, Scaled Advising Systems Manager, Manager of Social Media & Digital Engagement, and, through the Scaled Advising Senior Manager, a team of Virtual Success Advisors and contractors.
Set direct-report goals, coach their development, manage performance, and build and sustain a high-functioning, mission-driven team culture.
Ensure staffing, scheduling, and team capacity align to student need across both Bluprint and Get Schooled advising services.
Foster a continuous learning culture grounded in advisor and student feedback, behavioral science, and field research.
Partner closely with the Director, Success & Career Program Operations to coordinate handoffs, escalation pathways, and shared accountability for student outcomes from Year 1 in-person Success programming through Years 2+ virtual and career supports.
Partner with the MD, Program Strategy & Fidelity on the Bottom Line Way, fidelity guardrails, content alignment, and shared model evolution.
Collaborate with the Sr. Director, Strategic Partnerships (Growth) on scaled advising delivery to district and CBO partners.
Partner with regional teams to ensure a coherent student experience between in-person and virtual advising so students experience one Bottom Line.
Use engagement data, outcome metrics, and advisor/student feedback to refine the scaled advising model.
Lead quarterly data reflection sessions to evaluate trends and identify improvement opportunities; share insights across the Program team and ELT.
Track persistence, college matriculation, satisfaction, and engagement KPIs across both Bluprint and Get Schooled advising services.
Partner with Research, Assessment & Evaluation (RAE) on outcome measurement, RCT readiness where applicable, and shared reporting frameworks.
Represent Bottom Line externally on scaled advising, at conferences, with funders, and with peer organizations across the college access and success ecosystem.
Stay current on emerging practices in college access/success advising, behavioral nudge research, AI in education, and youth engagement.
Contribute to thought leadership pieces, panel discussions, and publications as a recognized voice in the field.
Additional duties as assigned.
Duties, responsibilities, and activities may change at any time with or without advanced notice.