Hotel Director of Sales

Sincere Hospitality • San Antonio, TX

19h • Onsite

About The Position

Sincere Hospitality is a brand-new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve. This role is for a Director of Sales who is motivated, drives success, understands sales strategy, and enjoys meeting new people in a fast-paced environment.

Requirements

• High School Diploma or GED
• Proficiency in Microsoft Office programs
• 2-3 years of proven experience within the hospitality industry
• Excellent communication, negotiation, and interpersonal skills.

Nice To Haves

• Bachelor's (Preferred)
• Brand Experience (Preferred)

Responsibilities

• Play a pivotal role in driving revenue and ensuring the success of our hotel.
• Strategic planning, leading sales efforts, managing client relationships, and developing new business opportunities to achieve sales targets and elevate our hotel's market position.
• Be well-versed on hotel-brand standards, guest expectations and local area/businesses.
• Warmly and professionally welcomes all guests and ensures quality check-in and checkout experience.
• Utilize a "hands-on" approach to build and maintain strong relationships with key clients, corporate accounts, and industry partners.
• Secure, qualify, and follow up on leads to book new clients.
• Identify and secure new business opportunities and proactively address client needs and concerns to enhance satisfaction and loyalty.
• Conduct regular market analysis to identify new business opportunities.
• Stay informed about industry trends and competitor activities to inform sales strategies.
• Oversee or carry out the development of effective sales collateral and presentations.
• Create and equip yourself with compelling materials to showcase the hotel's offerings.
• Ensure professionally and timely written correspondence, proposals, bids, and follow-up.
• Answers calls, texts, and emails as appropriate; responding to each inquiry in a timely manner.
• Maintains and updates accurate records using the hotel systems and sales systems, such as the PMS and CRM systems.
• Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
• Develop and implement comprehensive sales strategies to achieve revenue goals.
• Monitor and analyze sales performance against targets and adjust strategies as needed.
• Assign duties to staff and provide training or other assistance to ensure consistency with regard to hotel policies, operations procedures, safety standards, and quality service.
• Attend regular team meetings to communicate updates, share feedback, and address any issues.
• Implement initiatives to position the hotel as a leader in the market.
• Monitoring of rooms inventory, availability, and rates.
• Quickly establish rapport with guests to create memorable moments.
• Receives and resolves, or assists in resolving, escalated guest complaints and employee issues.
• Help coordinate and oversee all department operations, ensuring quality service is provided within the established business plan and budget.
• Provide training or guidance to the team to ensure consistency and care with regard to sales practices, lead generation, and fulfilling sales promises.
• Recruits, interviews, hires, and trains new sales staff.
• Oversees the daily operations and scheduling of the department.
• Oversees their direct reports performance and provides constructive and timely feedback and evaluations.
• Handles discipline and termination of employees in accordance with hotel policy.

Benefits

• Vacation and Paid Time Off
• Hotel discounts at brand properties
• Holiday Pay
• Birthday Pay: A full paid day on your birthday!
• I-solved Benefits: Dental Insurance, Vision Insurance, Term Life Insurance, Short-Term Disability Insurance, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, Long-Term Care with Life Insurance, Legal Services, Pet Wellness, and Travel Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED