Director of Sales

Ever•San Francisco, CA

11d•$170,000 - $200,000•Hybrid

About The Position

Ever is building the future of auto retail as the first AI-native auto retail platform, aiming to create the next $100B+ automotive business, starting with electric vehicles. Their AI-native product and operations support a full-stack auto retail business serving EV buyers and sellers nationwide, both online and offline. Based in San Francisco with nationwide expansion plans, Ever is backed by prominent investors and led by experienced professionals from the tech and automotive industries. Following a recent Series A financing, they have secured $100M in total funding and are actively seeking exceptional talent to join their mission.

Requirements

8+ years of progressive sales leadership experience in automotive retail (EV-native preferred).
Demonstrated ownership of multi-market sales teams at volume (200+ units/month equivalent).
Deep experience running a BDC function, including staffing, SLA design, lead management, and CRM ownership.
Track record of building and scaling delivery and customer experience programs.
Strong understanding of CRM systems, with experience using data to drive coaching and process decisioning.
Comfort operating in a high-growth, start-up environment: you are comfortable building robust foundations for the business while simultaneously executing.
Experience hiring and developing managers.

Responsibilities

Own the monthly sales target across all active markets, including volume, conversion rate, and gross profit per unit.
Drive full funnel performance across all stages of the transaction process.
Set and conduct weekly, monthly, and quarterly performance reviews for regional and market-based teams.
Establish pricing guardrails and closing frameworks to maintain margin while maximizing conversion.
Partner cross-functionally to build inventory, pricing, and merchandising strategy.
Own the sales development function, including staffing model, response SLAs, lead routing, and appointment set rates.
Build and maintain the lead-handling playbook for all inbound and outbound lead channels.
Establish and rigorously monitor CRM hygiene and data integrity.
Develop the capacity model for the sales development organization as Ever scales, including headcount, tools, and workload standards.
Own the customer experience from first contact through delivery.
Define and enforce delivery standards, including handoff quality, documentation completeness, and customer satisfaction.
Establish and execute processes to resolve customer concerns, including warranty issues, post-delivery concerns, or process failures.
Partner with the Business Office organization to ensure consistent customer satisfaction in titling and registration matters.
Track and act on NPS, review scores, and return/cancellation data as leading indicators of experience quality.
Recruit, develop, and retain Sales Managers, BDC Managers, Sales Consultants, and BDC Representatives across markets.
Build and run a regimented performance management system: goal-setting, coaching, PIPs, and promotions.
Own the sales training and onboarding program, covering product knowledge, process adherence, EV fluency, and other relevant topics.
Create the career path framework for high-performing team members.
Own CRM configuration and adoption.
Partner with Program Managers and the Operations team to rapidly replicate the sales function in new markets.
Drive reporting standards: measurement, cadence, ownership, and more.
Work cross-functionally to systematically remove friction in purchase and delivery processes.