Director of Sales

Clayton Homes • Maryville, TN

1d • Onsite

About The Position

The Director of Sales provides strategic leadership and oversight of revenue-generating activities within HFA’s Business Development and Sales departments, ensuring the consistent achievement of sales targets, operational excellence, and long-term profitability. Reporting directly to the HFA President, this role collaborates closely with departmental leaders to identify opportunities for process optimization, implement innovative solutions, and drive continuous improvement. Plays a critical role in aligning sales initiatives with enterprise-wide objectives while fostering a high-performance, customer-centric culture.

Requirements

• Bachelor’s degree in related field or equivalent experience required.
• Minimum of 8 years of related experience required.
• Minimum of 5 years leadership experience required.
• Current TN Property and Casualty License preferred. If not currently licensed, must obtain license within 90 days of hire.
• Continued education is also required.
• Must have strong computer skills with ability to navigate Microsoft Office Suite.
• Must possess the ability to clearly communicate with customers, peers and superiors.
• Proven ability to have initiative, good judgement, and the ability to make decisions independently.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on actions to be taken.
• Ability to manage multiple and/or conflicting responsibilities.
• Great attention to detail, organizational skills, and time management.
• Strong sense of urgency and follow up.
• Ability to handle stressful situations.
• Ability to work in a team environment.
• Must possess the ability to clearly communicate with customers, peers, and superiors.
• Proven ability to have initiative, good judgement, and the ability to make decisions independently.
• Must have strong computer skills with ability to navigate Microsoft Office Suite.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
• Ability to manage multiple and/or conflicting responsibilities.
• Great attention to detail, organizational skills, and time management.
• Good sense of urgency and follow up.
• Ability to handle stressful situations.
• Ability to work in a team environment.
• Ability to make complex decisions.

Nice To Haves

• Current TN Property and Casualty License preferred.

Responsibilities

• Oversees revenue generating activities within HFA by focusing on maximizing revenue growth and Agency Selection through strategic planning and collaboration across departments.
• Adapt and execute strategy to ensure success for direct sales, sales support, business development, channel development, carrier relations/market development, tech project management and marketing.
• Lead strategic marketing initiatives to increase Agency Selection, Cross-sell and Retention.
• Oversee budget allocation, campaign development, and brand positioning to support sales acceleration, partner engagement and business development opportunities.
• Prepare and present monthly sales reports as part of HFA Senior Management Team, highlighting achievements, goals and areas needing attention.
• Team with Business Development Manager to establish new markets and enhance business development initiatives through strategic negotiations and relationship management.
• Expand national insurance carrier partnerships as well as cultivate current insurance carrier relationships.
• Represent HFA as National Sales Manager to ensure that Business Development Team communicates, develops and executes product training and cultivates Retail Agent relationships.
• Represents HFA at industry meetings to promote brand visibility, forging strategic alliances and staying ahead of market trends.
• Manages the Sales department, Sales Support Department and the Business Development Department to include the following positions: Sales Team Lead and Outbound Sales Agents, Sales Support Team Lead and Sales Support Team, Personal Lines Business Development Manager, Business Development Specialist II.
• Establishes efficient and balanced workflows that maximize efficiency and produce high levels of sales performance, service quality and customer satisfaction.
• Monitor the Sales Agent performance for the Outbound Sales Department, analyzing sales metrics to identify areas of improvement.
• Monitor Sales Support Department, analyzing service levels for Retail and Lending partners to ensure goals and service KPIs are met.
• Monitor Business Development Department to ensure that Retail Agent training, Agent contact metrics and Agency Selection goals are met.
• Searches, creatively designs, and implements effective methods to educate team members, enhance and recognize performance.
• Ensures operational excellence and service level adherence, managing resource allocation and workload distribution to meet evolving business demands.
• Oversees the company’s strong relationship culture through on-going customer contact, quality customer service, and superior product knowledge.
• Partners with managers and team leads to identify opportunities for process improvement and develops innovative solutions.
• Oversees daily sales log spreadsheet input.
• Manages the supply chain for insurance related marketing material for Retail Home Center agents.
• Ensures optimal staffing and workforce planning, maintaining appropriate department headcount while proactively monitoring team performance and productivity metrics.
• Reviews and guides management team in creating competitive, and in certain cases compensation plans, to retain top talent and drive additional revenue for the company.
• Champions a culture of accountability and excellence, providing coaching and performance oversight to ensure a consistently exceptional customer experience.
• Oversees onboarding and training strategy for new sales agents, ensuring alignment with company standards and seamless execution by team leads.
• Meets with Team Leads and Business Development Manager on regular basis to provide guidance and communicate sales/business development strategies.
• Manages leadership Paid Time Off (PTO) requests for scheduling requirements.
• Counsels’ department team members in developing and implementing new processes, along with updating the team on changes and tools they need for the change.
• Ensures the culture of the department is defined, effective, and healthy for our customers, team members, and the company.
• Shapes and sustains a high-performance departmental culture, fostering an environment that is inclusive, values-driven, and aligned with organizational goals.
• Instills values and desired behavior in accordance with company values.
• Monitors sales and business development actions to ensure administrative and operational compliance with regulatory requirements.
• Attend Agency Management System conferences and help facilitate future AMS enhancements.
• Ensures all new compliance rules, regulations, and documents are put into the system correctly.
• Reviews carrier emails to remain up to date with new products and industry developments.
• Partners with Information Technology department to align systems and processes to ensure compliance and optimal efficiencies are attained.
• Conducts projects as assigned by HomeFirst President.
• Represents HFA at industry meetings, promoting HFA’s offerings, strengthening partnerships, and gathering market intelligence.
• Researches and provides reports, presentations, and new sales opportunities based on market trends, customer trends, and competitors actions.

Benefits

• Medical and Dental Plan with Prescription Coverage and Vision
• Competitive benefits including 401(K) includes 100% company match of the first 4%.
• Paid time off days (PTO), maternity/paternity leave, and holidays.
• Community involvement including Volunteer Paid Time Off (VTO).
• Tuition Assistance for your first degree.
• Onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
• Collaborative and energetic work environment.
• Professional development and promotional opportunities.
• Quarterly company profit sharing.
• Flexibility to create their own health, dental, and vision benefits package.
• 401(k) programs, including investment options and company matching for full and part time team members after one year.
• Employee Assistance Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director