Director of Sales

Terranea Resorts•Rancho Palos Verdes, CA

8d•$175,000 - $200,000•Onsite

About The Position

The Director of Sales (On Site) at Terranea Resort is responsible for providing inspirational leadership and management of all aspects of revenue generation at the resort related to the group segment and focus on optimizing productivity from the sales team including ongoing development, coaching, and motivation. The position is also directly responsible for generating revenue from a defined market, industry and/or key accounts. The position requires a detail oriented, organized, and adaptable individual to manage all aspects of the direct sales process for Terranea, which include development of action plans, performance management and the ability to operate in a dynamic, continuously changing environment. The position requires excellent communication skills, both written and verbal, along with the ability to utilize contemporary distribution channel management and analytics to support the sales and marketing initiatives.

Requirements

College graduate or equivalent industry experience
Minimum 5 years of experience as the sales leader at a luxury resort
Experience with Opera PMS and Agency360 preferred
Strategic thought leader with knowledge and expertise in hospitality sales and marketing
Analytical and detail oriented
Strong direct sales experience in business development of new and emerging markets that have the propensity to utilize luxury resorts
Excellent communication skills, both written and verbal
Extensive experience and/or knowledge of the contracting process and negotiations within a comparable environment
Effective management of group distribution channels, both current and emerging
Extensive working knowledge of relevant computer programs: Word, Excel, Salesforce, Adobe Illustrator & Power Point. Opera working knowledge is preferred
Goal oriented and ability to work collaboratively and independently to achieve objectives
Strong Customer Service skills
Read, interpret, and create business records and statistical reports
Use mathematical skills to interpret financial information
Make business decisions based on production reports and similar facts
Plan and organize the work of others
Experience in strategic account management methods, as well as, advanced business planning acumen
Ability to work under stressful conditions and balance multiple commitments simultaneously
Strong customer service aptitude
Understanding of budgetary and fiscal responsibility within the department
Familiarity with all operational areas of the resort

Nice To Haves

Experience with Opera PMS and Agency360 preferred
Opera working knowledge is preferred

Responsibilities

Demonstrated ability to build backlog and accelerate sales pace in the high-end group market
Leads and manages sales segments to achieve and exceed budgeted group room nights and revenue goals annually; while ensuring that targeted crossover goals for future years are met
Analyze critical business/accounts and negotiate best situation for achieving optimum revenue for the hotel while ensuring excellent customer service
Handles key accounts at the property level, as determined by the resort’s leadership
Spearhead the development of new group business. This includes creating relationships with industry influencers in meetings and events and leverage business and activity Intelligence reports & proficient use of business development and research solutions.
Assist in the creation and implementation of the annual and monthly direct-sales action plans for Terranea This includes collecting industry trending information and data analytics
Actively participate in sales presentations, key industry shows, property tours and client meetings
Participate and facilitate in customer events, resort FAM trips, and sales appointments
Assist with annual hotel strategy plan as well as property sales budget
Assists in developing rates, group ceilings and deployment strategies through review of competitive data, demand analysis and mix management
Establish dominant positioning within defined competitive sets and establish a sustained pattern of market share advantage
Ability to recruit and hire sales talent with well established relationships and contacts with meeting
Assist/Direct in the negotiations and closing of business
Experience in the sales processes required for a mixed product resort; resort rooms with privately owned villas and casitas
Strong financial and quantitative data skills to be able to formulate and drive business strategy. Ability to establish and maintain realistic budgets while realizing projected results
Proven ability to coach, mentor and lead a diverse team of professionals to optimum performance levels.
Assist the President in establishing group sales goals, forecasting group revenues, budgeting and management of sales office
Maintain logs for arrivals and sites
Effectively grow and maintain database of key clients
Attend meetings as a representative of the Sales department
Develop both short and long terms goals relating to interpersonal development and departmental improvement
Provide timely guest feedback to revenue leaders and operations
Receive and handle guest complaints and ensure corrective action is taken
Interface with Accounting as needed on billing and commission issues
Interface with other departments such as Front Desk, Concierge, and Housekeeping to ensure guest needs are being met
Answer incoming calls in less than three rings in a professional demeanor following resort quality standards, convert the caller to a booking and generate the highest revenue possible. This includes offering and booking ancillary revenue
Ensure proper booking information is recorded for each reservation and according to resort standards
Conduct pre-arrival calls and assist guests with any pre-arrival requests and anticipate needs for ancillary bookings
Greet guests upon arrival if appropriate
Keep current with all communication and departmental changes.
Assist with other departmental needs such as room stripping, room deliveries, luggage pulls, lobby assistance, associate events, or off-property events
Maintain a neat, clean, and safe work environment