Hotel Director of Sales

Kinseth Hospitality•Terre Haute, IN

8d•Onsite

About The Position

Oversees the sales of the products and services of the hotel, banquet and restaurant. Supervises sales department employees. Participates in preparation of annual hotel budget and oversees development and implementation of marketing plans and action plans, development of special promotions or packages, and ideas to build occupancy. Tracks activities of the competition and the market and the hotel's position in the market and communicate significant changes to General Manager and Director of Operations. Participates in industry and civic organizations to promote business opportunities. Leads hotel sales department meetings. Makes solicitation and service calls in person, through mail/email, and by telephone on assigned accounts to promote and sell hotel, banquet and restaurant facility space and services. Makes solicitation calls to potential new accounts. Responds to inquiries from customers, prospective clients and the corporate office. Prepare proposals and confirmations for group bookings, conducts tours of the property with prospective customers. Informs other departments of upcoming events and works with them to ensure proper planning throughout the property. Maintains and uses the accounts tracing system/database and customer account files to generate future business. Ensures proper use of all KHC computer systems. Follows company credit and deposit policies when booking business. Prepares sales reports and records sales calls and activities as required. Monitors guest satisfaction through follow-up surveys, thank you cards and calls. Meets and/or exceeds individual quantitative revenue and production goals set forth by the General Manager. Compliance with Human Resource policies and procedures as outlined in HR Administration & Operations Guide. Timely processing of invoices and follows all purchasing policies.

Requirements

Directly supervises 1-4 employees in the Sales Department.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring and appraising work performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Regularly required to stand; use hands to handle, grasp or type; and talk or hear.
Frequently required to walk and reach with hands and arms.
Occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds.
Must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Oversees the sales of the products and services of the hotel, banquet and restaurant.
Supervises sales department employees.
Participates in preparation of annual hotel budget and oversees development and implementation of marketing plans and action plans, development of special promotions or packages, and ideas to build occupancy.
Tracks activities of the competition and the market and the hotel's position in the market and communicate significant changes to General Manager and Director of Operations.
Participates in industry and civic organizations to promote business opportunities.
Leads hotel sales department meetings.
Makes solicitation and service calls in person, through mail/email, and by telephone on assigned accounts to promote and sell hotel, banquet and restaurant facility space and services.
Makes solicitation calls to potential new accounts.
Responds to inquiries from customers, prospective clients and the corporate office.
Prepare proposals and confirmations for group bookings, conducts tours of the property with prospective customers.
Informs other departments of upcoming events and works with them to ensure proper planning throughout the property.
Maintains and uses the accounts tracing system/database and customer account files to generate future business.
Ensures proper use of all KHC computer systems.
Follows company credit and deposit policies when booking business.
Prepares sales reports and records sales calls and activities as required.
Monitors guest satisfaction through follow-up surveys, thank you cards and calls.
Meets and/or exceeds individual quantitative revenue and production goals set forth by the General Manager.
Compliance with Human Resource policies and procedures as outlined in HR Administration & Operations Guide.
Timely processing of invoices and follows all purchasing policies.
Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards.
Employees must also maintain a professional image and report to work as scheduled.
Directly supervises 1-4 employees in the Sales Department.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring and appraising work performance; rewarding and disciplining employees; addressing complaints and resolving problems.