Director of Sales
About The Position
We are excited to welcome a Co-Director of Sales to oversee multiple sales teams within our lending portfolios. This role is critical in driving performance, consistency, and scalability within a high-volume, call center-based B2C transactional sales environment. This is not a strategy-only role. We are looking for a results-driven operator and leadership coach—someone who knows how to: Lead and motivate teams with high energy, clarity, and accountability Drive conversion in a high-volume call center sales environment Build and reinforce an effective metrics-driven culture that consistently delivers performance. This role is specifically designed for leaders with experience in high-volume, call center-based B2C sales environments. Candidates with primarily B2B, SaaS, or field sales leadership backgrounds may not find alignment with the day-to-day scope of this role.
Requirements
- 8+ years of experience in a Sales Leadership capacity within a B2C / call center environment required
- Deep expertise in call center sales operations and metrics (conversion rate, talk time, close rate, etc.)
- Proven people leadership experience managing layered teams (Managers, Supervisors, Team Leads, Reps)
- Comfortable operating in a high-accountability, performance-driven environment
- Track record of driving conversion, revenue, and productivity at scale
- Demonstrated ability to adapt to and leverage evolving sales technologies, tools, and systems
- Strong data orientation with the ability to translate insights into action
Responsibilities
- Own revenue, conversion, and productivity metrics across multiple call center sales teams
- Drive daily, weekly, and monthly performance against aggressive targets
- Identify funnel gaps and implement solutions with speed and precision
- Lead and develop frontline Sales Managers and their teams
- Coach leaders on accountability, performance management, and team engagement
- Build a high-performance culture centered on ownership, urgency, and results
- Drive consistency across teams through standardized best practices, workflows, and performance expectations
- Lead structured training and change management initiatives to improve adoption of sales strategies and messaging
- Continuously refine transactional sales processes and call flows to maximize conversion and efficiency
- Partner cross-functionally with Marketing, Underwriting, Data/Analytics, and Technology teams to drive end-to-end sales performance and conversion outcomes
- Leverage CRM, dialer, and analytics insights to identify opportunities, diagnose performance gaps, and inform decision-making
- Establish and drive clear KPIs, reporting cadences, and performance visibility across teams and stakeholders
Benefits
- Benefit from a schedule with no evening or weekend work
- Receive up to $5,000 annually in childcare reimbursement
- Exclusive access to comprehensive fertility treatment coverage
- FREE weekly group workouts
- Regular happy hours and company-wide events
- Exclusive access to season long raffle drawings in the RIVO ticket section
- FREE coffee, energy drinks, and snacks
- Company-paid parking or MTS pass
- Opportunity to earn more money with our perfect attendance incentive
- Company paid holidays and PTO each year
- Medical, dental, and vision plans with a 70/30 or 80/20 cost share options
- 401(k) plan with employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
