Director of Sales | The Lodge at Columbia Point

Columbia Hospitality•Richland, WA

3d•$80,168•Onsite

About The Position

Columbia Hospitality is seeking an exceptional Director of Sales to join The Lodge at Columbia Point. This role is crucial in driving the property's vision and purpose through strategic planning, revenue generation, and team leadership. The ideal candidate will possess strong emotional intelligence, exceptional leadership skills, and a passion for creating outstanding guest experiences. This is a people-first organization that values inclusivity, respect, and growth.

Requirements

Minimum of 4-6 years of hospitality sales experience, or similar environment.
Extensive knowledge and expertise in sales and/or event management with extensive sales and negotiation skills.
Ability to solve practical problems when limited information is available.
Strong emotional intelligence and critical thinking capabilities.
Ability to lead and influence managers and large teams while placing a high priority on developing others.
Anticipates customer needs and provides services that are beyond customer expectations.
Takes an initiative-taking approach to address issues and avert conflict, resolve practical problems, and conflict resolution with limited standardized solutions.
Promotes a sense of urgency and establishes and enforces individual accountability in the team.
Assumes the responsibility for the outcome of others.
Working knowledge of applicable laws, codes, and regulations.
Excellent communication skills, including proficiency in writing contracts, reports, business correspondence, and operations manuals, with the ability to present information effectively and respond to inquiries from team members, managers, clients, guests, or the public.
Ability to think creatively and develop innovative solutions or approaches.
Strong personal skills, including time management, information analysis, problem-solving, planning and organizing, decision making, problem solving, and delivery of results.
Strong interpersonal communication with the ability to identify, understand, and anticipate the emotions, concerns and thoughts of others.
Strong interpersonal influence skills, including coaching, motivating, delegating, and relationship-building.
Demonstrates a strong grasp of mathematical operations.
Ability to add, subtract, multiply and divide in all applicable units of measure, using whole numbers, fractions, and decimals.
Ability to compute discounts, interest, commissions, proportions, and percentages.
Analytical mindset and can utilize mathematical skills to assess data, identify trends, and draw meaningful insights that drive strategy and decision-making.
Creates strategy and is able to shift with immediacy based on market conditions.
Technical proficiency in Microsoft Office; Word, PowerPoint, Teams, OneNote, and Excel.
Proficiency in conducting client research, gathering relevant information, and staying updated on industry trends and developments.
Strong financial acumen understanding and creating various financial reports (P&L statement, PACE, budget) with knowledge of dynamic pricing and profitability.
Strong presentation skills in a clear and effective manner to a variety of stakeholders; owners, leaders, clients, and team members.
Ability to travel (including air or car, hotel overnight stays, and client entertainment.)

Nice To Haves

Knowledge of hospitality sales platforms a plus.

Responsibilities

Annually prepare internal prework, group strategic plans, and departmental revenue and expense budgets, aligning closely with the General Manager to achieve overall property goals.
Drive vision and purpose through department objectives, revenue driving strategies, team deployment and production goals, and individual goal targets.
Create departmental objectives, team deployment strategies, production goals, and individual performance targets.
Conduct regular one-on-one meetings and quarterly evaluations with team members.
Meet and exceed expectations for department gross revenue and make quick adjustments if targets are not being achieved (examples; guest rooms, banquet, catering, misc. revenues).
Conduct industry research and property data analysis to forecast future business volume effectively.
Ensure the accurate production of monthly closing reports, owner’s reports, pace analytics, and forecasting reports.
Ensure the department adheres to accounting standards, including deposits, direct billing, and pre-payments.
Report weekly achievements for prospecting, inquiries, activities, and industry events.
Report monthly achievements ensuring financial accuracy across P&L, sales and event platforms, and deposits/accounts receivable.
Manage group yielding efforts with support from General Manager and Revenue Manager.
Maintain department standards and implement systems, including sales & event platform administration/management.
Provide overall direction, coordination, and leadership for team members.
Serve as primary support for all group sales outreach, negotiations, contractual review, planning and service.
Act as direct liaison to all community organizations, city officials, industry associations and public relations entities.
Uphold departmental standards and implement management systems, including the administration of sales and event platforms.
Develop and maintain favorable working relationships and open communication with all departments.
Hire, develop, mentor, and train department team members to ensure comprehensive competency in all relevant areas and identify growth potential.
Develop a monthly department training program.
Conduct monthly department meetings.
Implement corrective action and feedback, when necessary, in a respective and constructive manner.
Implement reward programs.
Achieve departmental goals and objectives.
Contribute to revenue growth across assigned segments at a higher level.
Engage in client relationship building, including new business development and networking.
Meet prospecting and sales activity targets.
Respond to incoming RFPs (Requests for Proposals) within 24 hours.
Cultivate and maintain positive working relationships and open communication with all stakeholders.
Adhere to Columbia Hospitality Policies and Procedures.
Perform additional job functions as assigned based on the property’s business needs.

Benefits

Salary Rate: $ 80,168.40
Cellphone Allowance
Incentive Eligible
Get Paid Daily
Paid Time off & Holiday Pay
Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Referral Bonus
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program “Columbia Cares”
Volunteer Opportunities
Committee Participation Opportunities
Task Force Work Opportunities
Online Learning Platform
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)