Director of Sales

Cleaver-Brooks Sales and Service • Houston, TX

2d

About The Position

Cleaver-Brooks Sales and Service is looking for a Director of Sales to join our team in Dallas or Houston, TX. The Director of Sales leads all customer-facing commercial operations related to Customer Service, aftermarket parts, inside sales, new equipment sales and support, as well as assigned company sales initiatives. This role is responsible for driving revenue growth, improving operational efficiency, and ensuring a high-quality customer experience.

This position also serves as a strategic partner across product lines and regions, supporting key accounts, internal representatives, and alignment between inside and outside sales teams.

Requirements

• Bachelor’s degree in Business, Engineering, or related field preferred
• 10-12+ years of experience in inside sales, customer service, technical sales, or commercial operations within an industrial or technical environment
• Proven leadership experience managing multi-functional teams
• Strong understanding of technical sales processes, quoting, and project-based sales
• Experience with CRM systems (Salesforce preferred) and sales operations tools
• Demonstrated ability to improve processes, drive accountability, and lead change
• Customer-focused mindset with a strong sense of urgency
• Operational leadership and process optimization
• Strong communication and cross-functional collaboration
• Analytical and data-driven decision making
• Ability to balance tactical execution with strategic improvement

Responsibilities

• Lead customer service and inside sales functions
• Establish service standards, improve responsiveness, and drive consistency in customer communication and order management
• Act as escalation point for complex customer and order-related issues
• Drive growth of the aftermarket parts business, including expansion of inside sales support across regions
• Improve sales performance, order execution, and customer support
• Identify opportunities to increase parts penetration, recurring revenue, and cross-selling into service and equipment
• Lead Technical Sales team in supporting complex equipment and project opportunities (specifications, applications, system design)
• Enable regional sales teams by offloading technical complexity and improving sales capacity
• Support targeted business development efforts on key accounts in coordination with regional leadership
• Oversee sales processes including opportunity tracking, quoting, approvals, credit, and order execution
• Ensure effective use of Salesforce and IFS for pipeline visibility, data integrity, and performance reporting
• Develop and monitor KPIs related to inside sales, aftermarket performance, and customer service
• Serve as liaison to product line partners and internal representatives to align on strategy and execution
• Support strategic accounts across regions, ensuring consistency in approach and customer experience
• Provide oversight of new equipment inside sales support and alignment with field sales teams
• Partner with Service, Operations, Finance, and Supply Chain to improve coordination and execution, as well as setting annual sales targets with the regional general managers.

Benefits

• Competitive salary
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
• Cash matching 401(k) plan
• Employee assistance program (EAP)
• Pet insurance
• Employee discount program
• Tuition assistance
• Paid time off and 11 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Director