Director of Sales & Service
About The Position
Responsible for managing and executing Sales and Service initiatives across all the engagement centers. Responsible for attaining the Core Member growth and productivity goals for Retail Operations. Responsible for executing and modeling the Member Experience culture. This member centric position assists Member Experience Managers in the development and application of initiatives that support building and maintaining relationships with FirstLight membership. Oversee engagement center budgets and business performance and promote optimal and cost-effective operations. Supervises and appraises the activities of subordinate managers. Enforce appropriate policies, procedures, and training to ensure quality member service is delivered. Accountable for branch/engagement center operational integrity, internal control adherence, and risk mitigation practices that support the Credit Union’s safety and soundness.
Requirements
- Bachelor’s degree in business, management or related field or any combination of education and experience
- Seven (7) years of experience in branch or financial operations
- Five (5) years of management experience in a financial institution
Responsibilities
- Managing and executing Sales and Service initiatives across all engagement centers.
- Attaining Core Member growth and productivity goals for Retail Operations.
- Executing and modeling the Member Experience culture.
- Assisting Member Experience Managers in developing and applying initiatives to build and maintain relationships with FirstLight membership.
- Overseeing engagement center budgets and business performance.
- Promoting optimal and cost-effective operations.
- Supervising and appraising the activities of subordinate managers.
- Enforcing appropriate policies, procedures, and training to ensure quality member service delivery.
- Ensuring branch/engagement center operational integrity, internal control adherence, and risk mitigation practices.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
