Director of Sales Operations

StartupTAP•Redlands, CA

22h•$146,120 - $256,880•Hybrid

About The Position

Our client is a global enterprise software company serving organizations across government, commercial, and research sectors worldwide. Their platform enables critical decision-making for thousands of customers through advanced data analytics, visualization, and intelligence solutions. With decades of market leadership and a mission-driven culture, they help organizations solve complex operational challenges using cutting-edge technologies including AI/ML, cloud computing, and advanced analytics. The company fosters a collaborative, innovative environment focused on operational excellence and customer success. Role Overview: We're hiring a Director of Sales Operations to lead a high-performing team responsible for driving efficiency, scalability, and insight across the enterprise sales organization. You'll be both strategist and operator, optimizing processes, tools, forecasting, and performance metrics that empower the sales force to succeed. With deep expertise in enterprise sales and operations, you'll guide decision-making across the organization and establish best practices that set the standard for the company. This role reports to senior leadership and shapes how the sales organization executes against business priorities. This is a hybrid position based in the Redlands, CA. Must be local or willing to relocate.

Requirements

10+ years of experience in sales operations with demonstrated success leading multiple teams
8+ years of experience supporting enterprise sales providing solutions to businesses
Proven track record implementing progressive processes and advanced technologies to optimize sales and marketing workflows in support of productivity and revenue growth
Expertise in business process modeling, operations, and sales planning
Successfully implemented CRM systems that improved lead tracking and increased sales conversion rates
Developed automated campaigns that resulted in measurable increases in customer engagement and sales
Analyzed sales data to identify underperforming areas and implemented strategies that led to improved performance
Strong skills in metrics, performance management, and forecasting
Experience leading cross-functional change initiatives
Decisive and effective under risk and ambiguity
Proven success managing matrixed teams and driving collaboration
Strong leadership, communication, and stakeholder influence abilities
Ability to travel domestically or internationally 25-50%
Bachelor's degree in business, operations, or related field
Must be authorized to work in the U.S. (visa sponsorship not available)

Nice To Haves

MBA or advanced degree in business operations
Experience leading sales operations in a large, complex, or global enterprise
Proven track record of developing and institutionalizing operations best practices
Advanced expertise in analytics, financial modeling, and sales performance optimization
Strong executive presence with ability to present to senior leadership and influence strategy

Responsibilities

Build and lead a sales operations organization spanning strategy, revenue operations, and business technology
Foster accountability, collaboration, and execution excellence while developing talent and leadership capability
Partner with senior leadership to design and optimize cross-functional sales and operational processes across all channels
Drive measurable improvements in efficiency, scalability, and alignment to company objectives
Oversee forecasting, reporting, pipeline management, and goal setting to ensure data-driven decisions and predictable performance
Continuously refine processes to meet evolving market and business needs
Lead the strategy and adoption of CRM and sales technology platforms
Ensure tools and data insights empower sellers, streamline workflows, and accelerate business outcomes
Guide organizational and process change with frameworks that engage stakeholders and drive adoption
Align new systems and ways of working to strategic priorities
Assess complex business challenges across functions, balancing risk and opportunity to make timely, high-impact decisions
Delegate effectively while maintaining ownership of outcomes
Serve as a trusted partner across the organization, aligning initiatives and removing barriers
Drive company-wide collaboration toward shared goals
Define and communicate key metrics that measure sales effectiveness, operational health, and revenue performance
Lead the creation of reporting frameworks and dashboards that inform executive decisions
Lead strategic sales planning, including territory design and goal setting, grounded in market insights and performance analytics
Ensure plans translate into actionable, high-impact execution