Director of Sales Operations

Face Reality•San Ramon, CA

4d•Hybrid

About The Position

Face Reality is scaling rapidly across multiple B2B revenue motions, including Medical and Professional channels, field sales, inside sales, national accounts, and education‑driven revenue. To support this growth, we are hiring a Director of Sales Operations to own the end‑to‑end revenue operating system for B2B. This is a senior, operator‑first role responsible for how the business is run: performance visibility, forecasting accuracy, quota and incentive mechanics, and cross‑functional revenue alignment. The Director of Sales Operations ensures leaders have clear, trusted insight into what is happening, why it is happening, and what actions are required to deliver predictable revenue outcomes. The Director of Sales Operations partners closely with the CRO and VP of Sales and works cross‑functionally with Finance, Analytics, and Growth Marketing. It does not manage sales reps directly and is not a reporting‑only or systems‑admin role. Success is measured by forecast reliability, execution rigor, and leadership confidence in the numbers. This position is a Hybrid position working out of our San Ramon office Tuesday - Thursday and remotely Mondays and Fridays. Please note this position is not eligible for visa sponsorship. Candidates must have authorization to work in the US without current or future sponsorship. Reporting & Key Partnerships: Reports to: CRO Works as the day-to-day operating partner (“right hand”) to the VP of Sales Key partners: CFO/Finance, Analytics, Growth Marketing, Sales leaders across Medical & Pro, and Education leadership. CRM (Zoho): Power user and governance partner; CRM system ownership is outside this role. Scope of Support: Medical: Field Sales, Inside Sales, National Accounts Professional: Account Management, Inside Sales, National Accounts Education-driven revenue across both channels Growth Marketing partnership for non-managed account segments

Requirements

Bachelor's degree in Business Administration, Marketing, or a related field; MBA or relevant advanced degree is a plus
10+ years of experience in Sales Operations, Revenue Operations, or Commercial Operations in a B2B environment
Demonstrated experience building, scaling, and operating Sales Ops under a Chief Revenue Officer and VP, Sales with deep partnership across Sales leadership
Proven support of complex, multi-channel sales motions, including inside sales, field sales, and national or strategic accounts
Experience scaling a revenue organization (e.g., < $50M to $200M+ in revenue or equivalent complexity growth)
Strong analytical and financial acumen, including forecasting, KPI design, segmentation, quota/commission mechanics
Experience partnering with an analytics function and data warehouse to deliver trusted, self-serve performance insights
Exposure to AI-enabled sales operations or forecasting improvements, with a pragmatic, impact-focused mindset.
Hands-on, operator mentality - comfortable rolling up sleeves as a senior individual contributor while influencing at the executive level.
Executive-ready communication skills, with the ability to create clarity, alignment, and accountability across senior stakeholders
Must be able to lift and carry objects weighing up to 25 pounds
Ability to stand, walk, and bend for extended periods
Excellent hand-eye coordination and manual dexterity
Ability to move around the office including stooping, crouching, and/or kneeling to troubleshoot issues
Must possess a valid driver’s license and have a clean driving record
Ability to perform repetitive tasks with accuracy and attention to detail
Must be able to communicate effectively in verbal and written form
Comfortable lifting, pushing, and pulling equipment and materials
Comfortable using a computer, keyboard, and mouse

Nice To Haves

MBA or relevant advanced degree is a plus

Responsibilities

Own the weekly and monthly business rhythm: gap-to-plan analysis, driver diagnosis, and action tracking across all B2B teams
Deliver clear, team-specific performance views that translate insights into actions (what changed, why, and what we will do this week)
Create and enforce consistent KPI definitions and operating standards across channels and motions
Own the sales forecasting cadence and methodology across Medical and Pro, including field, inside, national accounts, and education-driven revenue
Partner with Finance and Analytics to ensure forecasts are accurate, explainable, and decision-ready for leadership and board reporting
Improve forecast reliability by systematizing inputs, assumptions, and risk identification (not merely “reporting the news”)
Own the requirements for executive and team dashboards: what is measured, how it is segmented, and how it is used in cadence
Partner with Analytics to leverage the data warehouse and to continuously improve signal quality, timeliness, and usability
Standardize recurring reporting and business commentary so leaders spend efforts driving outcomes
Lead annual and in-year quota planning and governance across teams and channels
Support coverage, capacity, and book/territory design in partnership with Sales leadership, ensuring alignment to strategy and plan
Build simple, scalable planning models that support growth and accountability
Own the logic and governance for commissions and quota measurements (plan rules, calculations, timing, and clarity).
Partner with Finance/HR as needed on administration and controls; ensure accuracy, transparency, and trust among sales teams
Recommend improvements to incentive mechanics to reinforce the right behaviors across channels and motions
Ensure consistent revenue measurement and accountability across Sales and Growth Marketing where ownership overlaps
Create shared definitions, dashboards, and routines that prevent “multiple sources of truth.”
Serve as a connective tissue across CRO, VP Sales, Finance, Analytics, and Growth to drive predictable revenue outcomes
Identify and pilot high-impact AI use cases (e.g., forecast risk signals, anomaly detection, automated insights and commentary) to reduce manual burden and improve predictability
Partner with Analytics/IT as needed to ensure responsible deployment and measurable business impact