Director of Sales Operations

Suki•Redwood City, CA

1d•$180,000 - $230,000•Remote

About The Position

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions. Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture. What are we looking for? We are looking for a self-starter to join our team who has demonstrated success dealing with ambiguity, operating in a fast-growing environment, and solving problems with limited oversight. The ideal candidate will demonstrate that they have or can partner closely with cross-functional teams, project manage complex initiatives, and make data-driven decisions. Experience in areas like these will help to ensure we are meeting the needs of the organization by building priority mechanisms that scale selling activities. The Director of Sales Operations is a senior cross-functional leader responsible for building and scaling the operational infrastructure that drives net new bookings growth. Reporting directly to the Chief Revenue Officer, this leader will own the strategy and execution across sales enablement, systems, compensation, reporting, and forecasting. This role sits at the center of Sales, Finance, and Customer Success — ensuring the processes, data, and tools are in place to help the sales team close more business, faster.

Requirements

8+ years of progressive experience in Sales Operations, Revenue Operations, or a related field, with at least 3 years in a senior or leadership role.
Demonstrated success owning sales operations at a B2B SaaS company; healthcare or health-tech experience strongly preferred.
Deep Salesforce expertise including architecture, automation, reporting, and data governance across Sales, Marketing, and Customer Success.
Strong analytical skills with the ability to translate complex data into clear, executive-ready insights and recommendations.
Experience designing and administering compensation plans, quota models, and territory frameworks.
Proven ability to lead cross-functional initiatives and influence stakeholders at the VP/C-suite level.
Exceptional organizational and project management skills; comfortable managing multiple priorities in a fast-paced, high-growth environment.
Bachelor’s Degree

Responsibilities

Partner with the CRO to define and execute sales strategy, providing operational insights and process improvements that drive net new bookings growth.
Proactively identify inefficiencies across the sales motion and implement scalable solutions to accelerate sales cycles and rep performance.
Own the sales enablement strategy — including playbooks, training programs, and adoption — ensuring the team has what it needs to perform.
Drive continuous improvement in sales rep productivity, ramp times, and cycle times through data and process discipline.
Optimize processes for handoff from sales to customer success and technical support, ensuring seamless post-sale transitions.
Prepare and deliver recurring reporting for all levels of the organization, including weekly funnel reports, forecasting materials, and executive-ready insights on bookings performance, GTM strategy implications, field readiness, and plan feasibility.
Analyze sales data — including historical trends — to identify actionable insights that enable sales leadership to make informed, data-based decisions and develop effective sales plans and objectives.
Lead forecasting cadence and pipeline management, leveraging Salesforce pipeline evaluation to build sales predictability, ensure revenue projection accuracy, and inform decisions on targets and hiring plans.
Design and execute scalable sales processes, tools, and governance frameworks — driving cross-functional stakeholder adoption across Sales, Marketing, and Customer Success.
Own Salesforce platform strategy including architecture, automation, tooling evaluation, and data governance for Sales, Marketing, and Customer Success.
Establish and enforce data governance standards and standardized pipeline definitions, forecast methodology, and auditable controls for executive and board-level reporting.
Manage territory design, channel partnerships, and contract review to ensure proper coverage and alignment to GTM strategy.
Develop GTM capacity and coverage models to support company goal-setting, headcount planning, and bookings target-setting.
Evaluate feasibility of quota and territory changes, modeling operational implications and field readiness before plan changes are deployed.
Own compensation plan design, quota models, territory frameworks, and SPIFF programs; lead incentive program management and collaborate with Finance and HR on business planning aligned to company goals.