Director of Sales and Marketing

Uptown Alley_Uphoff Ventures LLC

4d•Onsite

About The Position

The role of a Director of Sales and Marketing leads revenue growth and brand strategy by aligning sales teams with marketing campaigns facilitating the coordination of sales activities for a specific location at Uptown Alley. This role plays a crucial part in ensuring smooth and efficient operations within the sales department and contributes to achieving sales targets and objectives.

Requirements

Highschool or GED equivalent.
Must be 21 years old.
Must be able to work up tp fifty hours per week.
Able to lift up to 50 lbs, Able to stand for long periods of time.
Minimum 2-7 years experience with an Family Entertainment Center or restaurant in a managerial or leadership position.
Experience in a high-volume environment.
Excellent verbal and written communication skills
Time management skills
Leadership skills
Meticulous attention to detail
Basic working knowledge of our Customer Relationship Management (CRM) Software
Working knowledge of our Reservation and booking software.
Working knowledge of our Point-of-Sale (POS) System
Intermediate skills with Microsoft office, and Windows based PCs
Intermediate payroll and HRIS platform understanding
Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor.
English

Nice To Haves

AA or BA in business management or relevant discipline.
Previous experience in a senior management role at an FEC or restaurant
Basic understanding of financial analysis and budget management.
Familiarity with the latest entertainment trends and technology.
Social media proficiency
Spanish

Responsibilities

Develop and implement business strategies to ensure Uptown Alley operates efficiently as well as profitably.
Aggressively solicit and generate new Corporate Event Sales.
Assists in overseeing budgeting, forecasting, and financial analysis.
Responsible for generating all weekly, monthly and quarterly reports to GM, Corporate Director and Home Office.
Analyze data to assess operational performance and identify areas for improvement.
Oversee the daily operations of the Events and Events team, ensuring smooth running and maximum guest satisfaction.
Responsible for all contract management, tracking signed contracts, securing deposits and final client payments.
Assist in negotiating contracts with vendors and suppliers.
Oversee the ordering and management of sales and event inventory
Hire, train, and develop event staff, ensuring they provide exceptional service.
Conduct regular performance reviews, and one-on-one coaching, providing feedback on performance and development.
Handle disciplinary actions when necessary.
Foster a team-oriented, positive work environment.
Ensure guest satisfaction by addressing and resolving complaints promptly.
Responsible for overall client satisfaction, ensuring proper and successful execution of all events.
Monitor customer feedback and use insight to improve service quality and experience.
Develop and oversee loyalty and rewards programs to encourage repeat business.