Director of Rooms - The Henry, Dearborn, MI

Hotel Equities•Dearborn, MI

2d•$85,000 - $95,000•Onsite

About The Position

Hotel Equities is seeking a Director of Rooms for The Henry Hotel in Dearborn, MI. The Henry, an Autograph Collection hotel, offers art-inspired design, premium amenities, and a luxurious atmosphere. The hotel provides pet-friendly accommodations, complimentary Wi-Fi, and an indoor pool. This role is crucial for leading the Rooms Division operations to ensure exceptional service delivery and guest satisfaction while maintaining Marriott brand standards.

Requirements

Minimum of 2 years of leadership experience in hotel operations as a Director of Rooms, Rooms Division Manager, Assistant General Manager, or service-focused General Manager in a full-service hotel environment.
Strong knowledge of hotel operations, guest service, and Marriott brand standards.
Working knowledge of Marsha, ADP, and NetSuite.
Experience managing budgets, financial statements, labor management, and staffing models.
Demonstrated success in delivering exceptional guest satisfaction results.
Proven ability to develop and implement policies, procedures, and systems that improve operational performance.
Commitment to fostering a culture of safety through training, reporting, and recognition programs.
Strong analytical, problem-solving, and decision-making skills.
An engaging, authentic leadership style with a passion for developing teams and driving performance.
Ability to thrive in a fast-paced, luxury hospitality environment.
Hotel management: 1 year (Required)
Hotel Front Office & Housekeeping Leadership: 3 year (Required)

Responsibilities

Lead and oversee all day-to-day Rooms Division operations to ensure exceptional service delivery and guest satisfaction.
Ensure the efficient and effective operation of the hotel while maintaining Marriott brand standards.
Recruit, train, coach, develop, and engage Rooms Division team members.
Monitor guest service scores, online reviews, social media feedback, and guest comments to identify opportunities for continuous improvement.
Participate in the development and execution of short- and long-term operational and financial plans.
Manage departmental budgets, labor productivity, and staffing guidelines to achieve financial objectives.
Ensure the safety and security of guests, associates, and hotel assets.
Maintain strong working relationships with all hotel departments, guests, vendors, and business partners.
Ensure compliance with hotel policies, procedures, and company standards.
Partner closely with the General Manager to execute strategic hotel initiatives and achieve business goals.