Dual Property Director of Rooms

New Castle Hotel•Missoula, MT

10d•Onsite

About The Position

The Dual Property Director of Rooms is responsible for overseeing and participating in all aspects of the Front Office, Guest Service, and Housekeeping operations for both the AC Hotel and Residence Inn Missoula. This role requires progressive experience in hotel operations, with supervisory responsibility in both housekeeping and front office. The Director of Rooms will manage budgets, implement policies, ensure compliance with brand standards, and maintain high levels of guest and employee satisfaction. This position involves working closely with various departments, including Accounting, Engineering, Catering, and Sales, to ensure smooth operations and profitability.

Requirements

At least 5 years of progressive experience in a hotel or a related field required.
High School diploma or equivalent required.
Previous supervisory responsibility required in both housekeeping and front office operations.
Ability to work in Excel, Word, PowerPoint and various other software programs.
Ability to work in Excel, Word, PowerPoint and various other software programs.
Ability to work under variable temperatures and noise levels.
Near Vision - The ability to see details at close range.
Ability to stand for long hours and walk long distances without fatigue.
Must be able to convey & understand information and ideas in English.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must work well in stressful, high-pressure situations.
Must maintain composure and objectivity under pressure.
Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.

Nice To Haves

College course work in related field helpful.
Multi-lingual skills helpful.

Responsibilities

Oversee and participate in all aspects of the Front Office, Guest Service, and Housekeeping operations.
Handle guest complaints and problems, ensuring a friendly and service-oriented approach.
Monitor spending to ensure expense control and maximum profit.
Modify and develop Standard Operating Procedures (SOPs) as needed.
Prepare the annual rooms budget and work within budget, flexing to changing forecasts.
Communicate new policies, information, and directives to all employees.
Assist in handling workplace problems, including anticipating, preventing, identifying, evaluating, and resolving issues.
Prepare and submit weekly payroll for direct reports.
Motivate team members to establish a productive working environment.
Maintain an Open Door Policy.
Ensure compliance with all franchise requirements to meet and exceed brand standards.
Respond quickly to guest requests or complaints in a friendly manner, taking appropriate action to resolve matters and follow up to ensure complete guest satisfaction.
Oversee and participate in public space cleanliness and room inspections.
Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
Work closely with Accounting on follow-up items, monthly P&L review, and forecasting.
Work with department heads to maintain housekeeping supply and retail shop inventories and oversee ordering of all supplies.
Participate in strategic initiatives with the Revenue Optimization team and communicate sales strategies to the front office.
Work closely with Catering and Sales to assure groups and special functions are handled smoothly.
Work closely with the Director of Engineering to ensure processes are in place for immaculate and fully functioning guest rooms and public spaces.
Maintain correct procedures for hotel accounting, credit control, handling of financial transactions, and rooms supply inventory.
Maintain procedures for room-related security of monies, guest and employee security, and emergency procedures.
Review all Rooms staff worked hours for payroll compilation and submit to Accounting.
Monitor proper operation of the PBX console and guest follow-up procedures.
Ensure Pre-Shift Meetings are happening at all shift change-overs.
Ensure that associates are attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
Monitor all VIPs, special guests, and their requests.
Perform Manager on Duty role.
Inspect guest rooms for quality and cleanliness.
Attend Executive committee, Staff and Rooms meetings.
Give directional assistance to guests.

Benefits

Medical insurance with virtual visit options
HSA, FSA, and DCSA accounts
Dental and vision coverage
Life insurance and AD&D
Voluntary Short-Term and Long-Term Disability (VSTD/VLTD)
Nationwide Pet Insurance
ID Watchdog Identity Theft Protection
Employee Assistance Program (EAP) which includes licensed therapists, mental health support, legal consultations, financial expert guidance, and resources for childcare, pet care, home repair, and moving services.
6 company holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day.
Holiday Pay (time and a half for working, regular rate for full-time not scheduled)
Birthday Floating Holiday for full-time employees.
Paid Time Off (PTO) accrual begins on the first day of employment, available after 90 days, up to 80 hours per year.
Sick Time accrual for full-time employees after 90 days, up to 40 hours per year.
Family and Medical Leave (FMLA) available to full-time employees who meet federal eligibility requirements.
Jury Duty pay for full-time employees who have completed their introductory period.
Bereavement Leave for full-time and part-time employees who have completed their introductory period.
401(k) Retirement Plan with automatic enrollment and company matching contributions.
$600 Employee Referral Bonus.
$50 Monthly Cell Phone Reimbursement.
25% Bi-Annual Bonus Plan.