Director of Rooms

Auberge Collection • Washington, CT

6d • Onsite

About The Position

Be the maestro orchestrating the symphony of guest experiences, overseeing the seamless operation of accommodations to ensure each stay is a harmonious blend of comfort and luxury. With an eye for detail and a commitment to excellence, you'll play a pivotal role in elevating our guests' satisfaction by maintaining impeccable standards in room quality, housekeeping, and overall hospitality.

Requirements

• Several years of progressive experience in hotel management, with a focus on rooms division operations, front office management, and housekeeping.
• Prior experience in supervisory or managerial roles is essential.
• A proven track record of delivering exceptional customer service with a keen understanding of guest satisfaction metrics and strategies for continuous improvement.
• Strong leadership abilities with the capacity to inspire and lead a diverse team.
• Demonstrated experience in staff training, performance evaluation, and fostering a positive work environment.
• Sound analytical and strategic thinking skills, including the ability to analyze performance metrics, make data-driven decisions, and implement strategies to optimize room revenue and guest satisfaction.

Responsibilities

• Manage the day-to-day operations of the rooms division, overseeing front office, housekeeping, and guest services to ensure a smooth and efficient operation.
• Implement and uphold high standards of guest service, ensuring that all guests experience a seamless check-in, comfortable stay, and efficient check-out process.
• Lead and motivate a diverse team of front office and housekeeping professionals, providing guidance, training, and support to ensure excellence in service delivery.
• Conduct regular inspections to maintain and enhance the quality of guest rooms, ensuring cleanliness, functionality, and adherence to brand standards.
• Collaborate with revenue management to optimize room revenue through effective pricing strategies, promotions, and upselling initiatives.
• Foster effective communication and collaboration with other departments such as sales, marketing, and maintenance to ensure a holistic approach to guest satisfaction and operational efficiency.

Benefits

• Medical, Dental, Vision plans
• Flexible Spending Accounts
• Health Savings Account
• Basic Life and AD&D
• Team Member Stay Discounts
• Employee Assistance Program
• Tuition Reimbursement
• Task Force Opportunities
• Career Growth
• Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance
• 401(k) program and receive a 4% match on employee contributions after one year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed